OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.
We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.
About the job:
As the Senior Manager, Operations Data Analytics, you will lead the development of best in class analytics solutions across OppFi’s Operations teams. You’ll lead a team of analysts to deliver data and insights to build operations strategy, inform decision-making, and monitor execution. You will partner across the enterprise to integrate operations strategy with Marketing, Product, Tech, Finance, & Compliance teams; working closely with other analytics leaders to drive operational excellence across the organization.
What you get to do:
- Drive analytics projects end-to-end. Work with operations channel experts and cross-functional teams to inform, influence, support, and execute the operations strategy
- Lead the development of models to support coordination and optimization across operations functions, customer engagement channels, and customer segments, including:
- Originations
- Fraud
- Servicing
- Complaints
- Collections & Recoveries
- Phone, Chat, and Email Engagement
- AI Solutions
- Develop tools and training that enables the Operations Strategy team to adopt an analytical mindset for their daily business decisions
- Provide leadership in identifying opportunities to leverage advanced analytics or AI to drive incremental operations performance and business value
- Lead standardization of metrics across operations to drive decision making by operations leaders and teams
- Lead the design and monitoring of tests to support an aggressive learning and optimization agenda across pre-delinquency, collections, and recoveries initiatives
What you will bring to the team:
- 7+ years of experience in data science or analytics; Experience working with financial services operations teams is a strong plus
- 3+ years people management experience
- BS or MS in Statistics, Mathematics, Data Science, or equivalent quantitative field
- Experience developing custom models based on an understanding of the underlying data and business problems to ensure analytics deliverables meet stakeholders' needs
- Experience with causal inference measurement (a/b and multivariate testing) and time series analysis methodologies
- Strong organizational skills with a demonstrated ability to manage multiple priorities and lead complex projects with a high degree of ambiguity
- Experience working with cross-functional teams
- Experience designing rapid experiments and iterating quickly
- Knowledge of modern analytical tools and languages like Python, R, and SQL and building concise visualization of information, including use of Tableau
Reports to: Vice President, Strategy & Operations
Job Level: Senior Manager
Total Rewards and Benefits:
At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.
OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEO Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at [email protected].
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.
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