Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Senior Manager, Partner Marketing for North America is responsible for leading the regional partner marketing strategy, managing a team, and driving scalable programs that accelerate demand and revenue through Five9’s channel ecosystem. This ecosystem includes resellers, TSDs, distributors, strategic alliances, and other partners that play a central role in Five9’s go-to-market model.
This role requires a balance of strategic leadership and hands-on program execution. You will guide a team in delivering co-marketing programs, partner activation initiatives, and enablement strategies that strengthen partner engagement and expand Five9’s market reach. Working closely with Channel Sales, Global Partner Marketing, and Partner Operations, you will directly influence partner-sourced and partner-influenced pipeline across one of Five9’s largest and most critical regions.
Key Responsibilities
Partner Marketing Leadership
Team Management:
Lead and develop a partner marketing team responsible for program execution, partner communication, and campaign coordination across North America. Provide coaching, clear priorities, and ongoing support to drive high performance.
Regional Partner Marketing Strategy:
Develop and manage the annual partner marketing plan for North America in alignment with sales objectives, partner tiering, and regional growth priorities.
Partner Prioritization Model:
Establish a structured partner coverage and support model based on performance, opportunity potential, and strategic alignment with Five9’s goals.
Program and Campaign Execution
Co-Marketing Programs:
Oversee the development and execution of integrated co-branded demand generation campaigns with priority partners. This includes digital marketing, webinars, ABM initiatives, content syndication, and joint events.
Partner Enablement:
Equip partners with the messaging, assets, training, and campaign kits needed to effectively promote and sell Five9 solutions. Drive adoption of global partner-ready campaigns and tools.
MDF Planning and Governance:
Manage Marketing Development Fund (MDF) planning, partner proposals, approvals, and performance tracking. Ensure MDF investments align to revenue objectives and yield measurable ROI.
Channel Route-to-Market Programs:
Support and scale initiatives across reseller, distributor, and TSD routes to market, including value proposition development, partner onboarding, bundled offerings, and promotional activities.
Cross-Functional Collaboration
Sales Alignment:
Partner closely with Channel Sales leadership and Partner Managers on joint business planning, campaign prioritization, partner readiness, and pipeline visibility.
Global Marketing Coordination:
Collaborate with Global Partner Marketing, Product Marketing, and Brand teams to localize campaigns, refine value propositions, and ensure alignment with Five9’s broader marketing strategy.
Operational Excellence:
Create structure around reporting, forecasting, budgeting, campaign tracking, and marketing automation workflows to improve scalability, transparency, and performance measurement.
Skills and Experience Required
- 5–7 years of B2B marketing experience in technology, SaaS, or cloud communications.
- Proven experience in partner marketing or channel marketing supporting resellers, distributors, or TSDs.
- Demonstrated leadership experience — managing people, mentoring team members, or leading cross-functional initiatives.
- Strong understanding of co-marketing, partner enablement, demand generation, and MDF management.
- Experience collaborating closely with Channel Sales and partner ecosystems.
- Analytical mindset with the ability to evaluate program performance, pipeline impact, and partner ROI.
- Excellent communication, collaboration, and organizational skills.
- Comfortable operating in a fast-paced, high-growth, matrixed environment.
- Fluent in English; additional languages are a plus.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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