Senior Manager, Process Engineer

Service Center

• Lead the most complex and highest-impact process improvement programs across the growth business portfolio, from problem framing through solution design, deployment, and sustained measurement.
• Independently analyze current processes, identify optimization opportunities, and develop innovative solutions that scale across the center network.
• Serve as a cross-functional program leader, aligning stakeholders across Operations, Strategic Accounts, IT, Finance, and HR without formal authority.
• Coach and mentor other process engineers on methodology, analytical rigor, and stakeholder management; act as a technical resource and reviewer for the broader team's work.
• Depending on team structure and business need, may operationally manage a small team of process engineers, providing day-to-day direction, guidance, and support.
• Present recommendations, business cases, and results to C-suite executives.
• Work directly with the Chief Growth Officer to identify, size, and drive process improvement initiatives.
• Lead change management for programs, including stakeholder readiness, communications, and adoption tracking.
• Contribute to the standards, playbooks, and methodologies used for process engineering work (e.g., Lean/Six Sigma, root cause analysis, KPI measurement, SOP development).
• Design, run, test, and upgrade systems, tools, and processes for the most complex initiatives.
• Own the KPI framework for the programs under management; drive data-based decision-making at the operational and executive level.
• Provide technical leadership for troubleshooting complex process issues and implementing corrective actions.
• Lead complex capital projects related to process improvements, equipment upgrades, and capacity expansion, including building the associated business cases.
• Ensure adherence to applicable health and safety requirements and regulations.
• Perform other duties as assigned to further optimize processes and support broader business goals.

• Bachelor's degree is required. MBA is strongly preferred.
• Five to seven years of professional experience in management consulting, corporate strategy, operations strategy, or process engineering is required.
• Management consulting experience is strongly preferred.
• Experience building business cases for capital or operational investments is required.

Knowledge/Skills:

• Demonstrated ability to lead cross-functional programs and influence senior stakeholders without formal reporting authority
• Working knowledge of process design methodologies (Lean, Six Sigma, or equivalent), tools, and software, with demonstrated ability to rapidly learn and implement structured process improvements
• Strong coaching and mentoring skills; able to develop the technical and consultative capabilities of less experienced engineers
• Strong business acumen and the ability to translate operational strategy into a prioritized set of process improvement initiatives
• Advanced problem-solving and data analysis skills, with the judgment to distinguish high-impact opportunities from lower-value work
• Executive presence and the ability to communicate complex technical concepts to executive audiences
• Demonstrated ability to manage multiple concurrent, high-visibility initiatives across teams and geographies
• Track record of building repeatable practices, playbooks, and SOPs at enterprise scale
• Advanced proficiency in Microsoft Office Suite and data analysis tools

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Must be eligible to work in the U.S. with no restrictions.