Provides strategic consulting and functional support for UKG Pro Workforce Management clients. Leads WFM solution design, configuration, implementation, optimization, roadmaps, and complex initiatives. Manages stakeholders, risks, scope, estimates, forecasting, and client expectations while creating documentation, testing, and training materials. Identifies optimization and growth opportunities, supports account health, mentors consultants, and contributes to practice improvements. This is a fully remote role requiring up to 40% travel.
Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG and SAP Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence.
Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year.
Due to our rapid growth, we are looking for a remote Sr. Consultant to join our team. As a Sr. Premier Services Consultant at Mosaic, you will be a trusted partner to our clients by consulting and supporting them through the design, development, implementation, and maintenance of multiple modules within UKG Pro Workforce Management (formerly UKG Dimensions). This role reports to a Premier Services Leader.
What you’ll do:
- Serve as the primary functional resource providing strategic consultation to an assigned portfolio of Premier Services clients, aligning UKG Pro capabilities with business and workforce priorities.
- Build and maintain WFM roadmaps that turn client goals and workforce challenges into a prioritized plan of work.
- Lead complex UKG Pro WFM initiatives end to end, coordinating delivery activities, stakeholders, dependencies, risks, and client expectations.
- Design, configure, validate, and optimize advanced UKG WFM solutions that meet business requirements and follow leading practices.
- Produce client-facing deliverables that drive adoption: design documentation, test artifacts, training materials, and solution recommendations.
- Run client meetings that drive decisions, and keep client and internal stakeholders aligned on status, risks, and next steps.
- Proactively identify optimization opportunities, training needs, and additional services that strengthen account health and grow client value.
- Manage priorities, scope, and contracted capacity across your Premier Services accounts, appropriately adapting when client demand exceeds available hours.
- Develop accurate effort estimates and support forecasting, staffing, and resource planning while proactively identifying, communicating, and mitigating delivery, scope, timeline, resource, and client risks.
- Mentor consultants and new hires, lead knowledge-sharing initiatives, and contribute to practice improvements that strengthen the Premier Services organization.
- Model Mosaic’s customer service vision of Guide, Anticipate, Exceed!
What makes you successful:
Need to haves:
- 5–7 years of UKG partner consulting experience delivering UKG Pro Workforce Management (formerly Dimensions)
- Proven ability to build lasting client relationships and guide stakeholders toward effective solutions in a consulting or advisory capacity
- Expert UKG Pro Workforce Management timekeeping, accruals and additional modules.
- Demonstrated expertise in UKG Advanced Scheduling, including complex schedule configuration, workforce demand planning, coverage optimization, schedule rule management, and reporting/analytics.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal teams.
- Experience in managing multiple projects, ensuring successful delivery and client satisfaction.
- Ability to work fully remote and travel up to 40% as needed for client work
Nice to haves:
- A completed Bachelor’s degree from an accredited University
- UKG Pro WFM Attendance, Absence, Analytics and/or Boomi integrations
What we offer you:
- An opportunity to autonomously own your projects and be the driving force behind their long-term success on UKG.
- The ability to share your expertise to inspire confidence with our clients in using their WFM system.
- A competitive base salary of $100,000-$140,000 with bonus potential
- Comprehensive benefits, perks, and PTO package.
- An award-winning company culture in a flexible, remote environment
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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