Senior Privacy Program Manager

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. We’re seeking an experienced Senior Privacy Program Manager to join Toast’s Legal & Compliance team who will play a pivotal role in shaping and maintaining a world-class privacy program. We are heavily leaned into AI automation efforts, and this is an exciting opportunity to help grow the program leveraging automation and LLMs.

As part of the dynamic and collaborative Privacy team, you will lead efforts to operationalize privacy requirements across our global operations. This is an opportunity to work on challenging and meaningful projects that make a difference in how we safeguard data and uphold privacy principles within the products and services we offer (both B2B and B2C).

Our Legal & Compliance teams are primarily concentrated in Boston, New York, Washington D.C., San Francisco, and Chicago. Candidates residing in these areas will be prioritized, as they will benefit from closer proximity to colleagues and greater access to company resources and events.

A day in the life (Responsibilities) 

• Global Privacy Program Management: Develop and maintain Toast's global privacy program, ensuring compliance with laws and best practices across the US, Canada, Europe, the UK, and other countries where Toast operates.
• DPA Enablement: Help triage our Procurement queue and provide a first pass assessment of privacy risk and vendor stance against our standard DPA using pre-defined risk thresholds and protocols in conjunction with LLMs.
• Privacy Rights: Continue to mature our privacy rights process and program, including driving efforts to further automate how requests are processed alongside our vendor, Ethyca, and internal business teams and developing SOPs for use in responding to privacy rights requests.
• Privacy Reviews: Maintain our existing Jira queue for privacy review requests and oversee and improve on automation to generate a first pass privacy assessment that attorneys can  then refine/finalize. Work with business/product teams to implement mitigations identified during such privacy reviews.
• Operational Compliance & Risk Mitigation: Translate privacy requirements into actionable processes, develop and supplement privacy FAQs for different domains,  manage privacy risk registers, and conduct Data Protection Impact Assessments (DPIAs) in collaboration with cross-functional teams.
• Training & Awareness & Data Governance: Develop and deliver privacy training programs, and collaborate on data governance frameworks for data classification and lifecycle management.
• Metrics & Reporting: Establish and track key performance indicators (KPIs) to measure program effectiveness and provide regular reports to leadership. Maintain and update the Privacy team’s Confluence page to serve as an internal resource to other teams.

What you'll need to thrive (Requirements)

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree or 8 years and a Master’s degree. Privacy certifications (CIPP/E, CIPP/US, CIPM, etc.) are preferred but not mandatory.
• 5+ years of relevant privacy experience. SaaS or tech industry experience preferred.
• Comprehensive knowledge of global privacy laws (GDPR, CCPA, PIPEDA, etc.), and the ability to apply them practically in a business setting.
• A willingness to roll up your sleeves and help the team achieve its objectives without being overly concerned about the precise scope of your role. We are an outcome oriented team that likes to lean in to get things across the line in a collaborative manner (while still having fun along the way!).
• Ability to collaborate with technical teams on data flows, architectures, and system design
• Strong project management skills, with the capacity to align privacy initiatives with business goals and manage multiple priorities.
• Excellent communication and interpersonal skills, with the ability to simplify complex concepts, and strong analytical and problem-solving skills with attention to detail.
• A working knowledge of AI tools such as Claude, Gemini etc. and a willingness to use AI solutions for privacy program management.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.