Senior Procurement Analyst

Job Description

Strategic Sourcing Senior Analyst
 

The Global Sourcing team helps optimize value for Zendesk, Inc. and ensures our organization has the goods and services they need to succeed. This role will lead all aspects of the sourcing process from category assessment and planning, supplier relationship management, spend management, vendor due diligence, RFx, contract and vendor management specifically for the Corporate Services Sourcing Team. Additionally, this role will support procurement integration efforts for mergers and acquisitions, including supplier review, integration and management.

Key responsibilities for the Strategic Sourcing Senior Analyst include:

• Engage across a variety of Corporate Services categories including Marketing, Sales, GTM, People and Places, Finance, Tax, and Real Estate.

• Specific project tasks may include market research & analysis, data collection/management, cost modeling, RFx strategy development, RFx creation and management, supplier communications, negotiations, contracting, and supplier performance management

• Support contract negotiations for new and existing suppliers partnering with Finance, Legal, Privacy, and IT teams and the respective business partners

• Assist in decision-making and thoughtful spending guidance to the business

• Support the execution of spend management projects that accomplish key objectives. Those objectives may include savings, process efficiency, supplier consolidation & management, risk reduction & management, improved visibility & control of expenditures

• Develop presentations and data reporting for internal partner communications/updates

• Perform total cost of ownership evaluations, perform supply-market research and conduct pricing audits and impact analysis for the pursuit of continuous cost improvements

• Conduct quarterly category plans and SRM initiatives including, but not limited to, conducting performance meetings, driving the development and use of scorecards, working with internal business partners and suppliers to review performance metrics, and leading supplier relationships to achieve the goals of the category strategy

• Support procurement integration efforts for mergers and acquisitions, ensuring smooth and efficient operations across the organization

• Collaborate with cross-functional teams and drive strategic initiatives to support Zendesk growth

• Develop,implement, and monitor strategies to optimize procurement processes and systems for newly acquired companies

• Collaborate with cross-functional teams to identify and mitigate potential risks during the integration process

• Develop and maintain procurement policies, procedures, and guidelines to ensure consistency and efficiency

• Communicate effectively with M&A stakeholders at all levels to drive alignment and achieve integration goals

• Stay up-to-date with industry trends and best practices in procurement and M&A operations

Qualifications:

• BA/BS - preferred

• Excellent quantitative skills with the ability to dissect problems and document/communicate

• Demonstrated skills in fact-based analyses that drive creative problem solving and proposal preparation

• Strong skills in contract management

• Ability to perform in a fast-paced environment with excellent attention to detail

• Strong Excel (Sheets) and PowerPoint (Slides) skills
   

Desired Qualifications:

• Effective communicator

• Agile and a respected teammate to help the team win collectively

• Strong influencing skills to foster decision making that is best for Zendesk

• Proven ability to build and manage relationships with individuals across Zendesk

• Experience successfully leading projects that impact and include multiple functional areas

• Strategic thinker with strong analytical skills to drive negotiation strategies and outcomes

• Detail-oriented, organized, and committed to excellence and continuous improvement

• Experienced in category planning, competitive bidding (RFI, RFP, RFQ), business case development, vendor selection, risk due diligence, operations, and dispute resolution.

• Skilled in drafting, redlining, and negotiating global contracts, with a good understanding of commercial contracts terms and key legal terms

The US annualized base salary range for this position is $87,000.00-$131,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.