Job Summary:
Senior Product Analyst (AI & Predictive Modeling)
Location: Remote, US
Division: Global Product Analytics and Insights
Line Manager: Sr Director, Global Product Analytics, and Insights
Contract Terms: ~ 6-Month Fixed-Term Contract, Full-time, 40 hours per week
THE JOB
This role sits within the Product Analytics team and focuses on driving product optimization through advanced analytics, predictive modeling, and applied AI. The Senior Product Analyst (AI & Predictive Modeling) will build and deploy predictive models and develop analytical case studies that lead to clear, actionable product recommendations.
The team is embedding analytics and AI directly into product workflows using platforms such as Databricks and BigQuery. This role requires hands-on experience building and deploying AI and predictive models (e.g., forecasting, anomaly detection, trend analysis, and applied NLP/LLM workflows), including piping data into models and integrating outputs into analytics or product workflows to support decision-making.
WHAT YOU WILL BE DOING
Own advanced analytics pipelines in Databricks and BigQuery that support product analytics, forecasting, and AI use cases.
Build, train, and deploy predictive models to forecast performance and uncover product insights.
Apply AI and LLMs to create automation and natural-language analytics (e.g., Slack-based analytics agents).
Integrate data and models via APIs to connect analytics, AI services, and internal tools.
Partner with Product and Analytics teams to turn product questions into scalable analytical solutions.
Validate and monitor models and data outputs to ensure accuracy, reliability, and ongoing performance.
Prototype new AI-driven approaches that improve insight generation and decision-making.
Communicate clear, actionable insights to both technical and non-technical stakeholders.
WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)
Advanced SQL and Python for analytics, modeling, and automation
Strong experience with Databricks and BigQuery
Data science expertise in predictive modeling and ML
Experience deploying models into production workflows
Hands-on experience with APIs and AI services
Applied knowledge of LLMs and agent-based AI
Practical experience applying AI techniques (e.g. anomaly detection, forecasting, natural language processing/summarization) to support product analysis and decision-making.
Deep curiosity and hands-on passion for AI
3-5 yrs of experience
YOU (BEHAVIOURAL SKILLS)
Ability to partner with stakeholders understand their use case, develop analytical frameworks, and provide data driven strategic business insight
Strong interest and skills in problem solving and issue resolution
Entrepreneurial spirit, comfortable with ambiguity, and eager to drive improvement
Ability to thrive in a fast-paced environment and embrace and drive change
Actively contributes to fostering a positive and inclusive work environment.
Respects and appreciates diversity of thought, background, and experience.
BENEFITS & PERKS
Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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The expected compensation for this position is:
$68,000.00 USD - $85,000.00 USD** Pay is based on a number of factors including market location, qualifications, skills, and experience.
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