Senior Product Engineer

Description

Senior Product Engineer

Location: Houston, Texas (Hybrid)

About the Role

Jungheinrich Lift Truck is seeking a Senior Product Engineer to support the integration, testing, implementation, and ongoing development of assistance systems for the North American market.

In this role, you will serve as a key technical resource, working closely with engineering, product development, service teams, and customers to ensure the successful implementation and performance of assistance system technologies across our lift truck product portfolio. You will be responsible for troubleshooting complex technical issues, coordinating field testing, supporting product enhancements, and ensuring our solutions meet the unique requirements of the North American market.

The ideal candidate brings strong technical expertise, hands-on experience with industrial lift trucks, and the ability to collaborate across teams to solve problems and continuously improve product performance.

Key Responsibilities

• Lead the integration, implementation, testing, and ongoing technical support of assistance systems for the North American lift truck market.
• Coordinate engineering activities related to product development, feature testing, system integration, and technical troubleshooting.
• Serve as a primary technical point of contact for complex field issues, providing advanced (Level 3) technical support and driving timely resolution.
• Plan, coordinate, and execute field tests, system validations, and proof-of-concept activities to evaluate product performance and functionality.
• Perform system commissioning, configuration, software updates, troubleshooting, and recovery using appropriate diagnostic and service tools.
• Analyze system errors and performance data, including log files, to identify root causes, reproduce issues, and develop effective troubleshooting solutions.
• Collaborate with engineering and development teams to evaluate technical issues, validate solutions, and support continuous product improvement.
• Provide technical consultation and ongoing support for assistance systems throughout the product lifecycle.
• Support the integration of new features and technologies into lift trucks designed for the North American market.
• Coordinate with internal teams, dealers, and customers to gather technical feedback and identify market-specific product requirements.
• Develop and deliver technical knowledge-sharing and train-the-trainer initiatives to support product understanding and service capabilities.
• Monitor industry trends and competitive technologies to identify opportunities for product enhancements.
• Participate in industry trade shows, product demonstrations, and other customer-facing technical activities as needed.

Skills & Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field preferred.
• Strong technical background in engineering, product integration, testing, or technical support within the material handling equipment or industrial vehicle industry.
• In-depth knowledge of industrial lift trucks, preferably including Jungheinrich products manufactured for the North American market.
• Experience working with third-party vehicle technologies, assistance systems, or integrated equipment solutions.
• Familiarity with system commissioning, software configuration, diagnostics, and troubleshooting.
• Working knowledge of system and software testing methodologies, including error analysis and validation.
• Understanding of North American regulatory requirements and standards applicable to industrial lift trucks and related technologies.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across technical and non-technical teams.
• Ability to work independently, manage competing priorities, and coordinate technical activities across multiple stakeholders.
• Comfortable working in hands-on technical environments and participating in field testing and customer-facing activities.

What Success Looks Like

• Ensuring the reliable operation and performance of assistance systems in the field.
• Providing timely, effective technical support and resolution of complex product issues.
• Supporting successful product integration and implementation across the North American market.
• Identifying opportunities for continuous improvement through technical analysis, field testing, and collaboration with engineering teams.
• Helping bridge the gap between product development and real-world customer applications to deliver solutions that meet market needs.

Work Conditions

• Hybrid work out of our Houston, Texas office
• Frequent virtual and/or in-person collaboration across teams

Why work for Jungheinrich?

At Jungheinrich, we create more impact. Our success thrives on exceptional employees who bring passion and a sense of community. "MORE WITH YOU" isn’t just a slogan; it’s our commitment to a workplace that values, respects, and empowers every team member. Our global presence spans six regions, with locations in 42 countries and partnerships in 80 others, fostering a dynamic, collaborative environment. Our employees are the key to our ongoing success.

We work "The Yellow Way": Our behaviors for success shape our daily work and the way we collaborate, communicate and grow as a global team. We have dynamic, ongoing training and professional development and offer diverse career opportunities.

Working at Jungheinrich means you can contribute to shaping sustainable material handling – and through that, other key industries. You could be one of the more than 21,000 sustainability enablers committed to a low-emission, healthy and socially just future, both in our company and the world. Discover your dream job now and together we can make a difference!