Senior Product Operations Lead & Program Manager - Content Experience Innovation

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Our Team

The Content Experience Innovation (CEI) product team is leading the strategy to shape how Netflix members discover and engage with new content types. This includes 0 to 1 areas such as Live events, Podcasts, Creator content, Games discovery and more. Our work spans all platforms (TV/living room, mobile, tablet, and web), and includes features and experiences across discovery/browse, player, profiles, and new surfaces. We sit at the intersection of Product, Tech, Content, and Production, and act as the connective tissue that keeps our product surface in step with our content strategy. 

This role sits on the Configurations team within Content Experience Innovation (CEI), connecting CEI with the broader business through configurable, high-velocity capabilities that scale globally and for every content type. We are looking for a Senior Product Operations Lead/Program Manager to join our team.

The Role

You’ll own the product operations backbone of the team including the ways of working, operating rhythms, portfolio visibility, and systems that make a fast-moving product organization more efficient and effective. You’ll also be responsible for aligning those operating rhythms to those of our partner teams across Product + Tech, working in lock step with the Prod Ops partners Member Experience and Commerce product orgs to ensure we all work together toward a cohesive end member experience. You’ll also flex into Program Management to drive critical innovation programs across the team to bring our product vision to life.

What You Will Do

• Strengthen how the team works by defining, documenting, and maintaining the ways of working and standards that keep product development running smoothly.
• Run the team's core operating cadences, including planning, OKRs, and QBRs while coordinating inputs, timelines, and deliverables, and turning them into clear, actionable and decision-ready readouts for leadership.
• Own portfolio-level operations: manage intake and prioritization, maintain the roadmap and launch calendar, and give the team and its partners a clear view of what's in flight, what's coming, and what's at risk.
• Drive stakeholder communication and alignment by keeping partners across Product, Engineering, and cross-functional teams informed of key dates, changes, and dependencies, and maintain a single, trusted source of truth for plans, decisions, and outcomes.
• Design and build scalable systems, workflows, and tooling that reduce manual effort and make the team faster, leveraging AI and automation where it creates efficiency.
• Identify operational opportunity areas across the product development lifecycle, and drive improvements that increase quality, efficiency, and productivity.
• Partner with New Content Exploration and various Product and Tech teams on initiatives within their innovation roadmaps. 
• Lead complex programs that cut across product areas that transform the way we work, managing high degrees of change.
• Partner with senior leadership to shape the business vision and opportunity of transformation efforts.

What You’ll Bring

• 10+ years of Product Operations, Product or Program Management, Business Operations, or related experience in a product-driven organization. 
• A track record of designing and scaling operational processes, rhythms, and systems in fast-moving, ambiguous environments, with a high degree of autonomy.
• Fluency with operating cadences such as planning, OKRs, and QBRs, and the ability to turn messy inputs into clean, decision-ready outputs.
• Strong attention to detail, with the ability to connect the dots between projects and programs to ladder up to company and team goals
• Demonstrated ability to build tooling and workflows that create leverage, including practical use of AI and automation to improve efficiency.
• A sharp eye for operational opportunity areas across a product development lifecycle, and the judgment to prioritize the improvements that matter most.
• Strong cross-functional partnering skills across Product, Engineering, TPM, Design, and non-technical teams.
• Fluency with product/ops tooling (e.g., Jira, Airtable) and comfort adapting shared frameworks to what a team actually needs.
• Outstanding written and verbal communication, including clear updates for leadership.
• Content discovery, merchandising performance management, or recommendation systems domain experience preferred.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.