Senior Product Operations Manager

We are seeking a highly motivated and detail-oriented Product Operations Manager to join our team in Lancaster, TX. This is the first hire in this new, critical function, and you will be essential in bridging the gap between our Product/Engineering teams and our Operations/Field teams. You will play a key role in optimizing our operational footprint with our customers and ensuring that future deployments are efficient and scalable. This role is based full-time in our Lancaster office.

In this role, you will be responsible for:

• Process Design and Scalability: Partner closely with Product and Engineering to design, document, and stand up processes that support operational scalability for our autonomous vehicle technology.
• Feedback Loop Management: Collect, analyze, and prioritize inbound user and field feedback, translating operational needs into actionable product and engineering requirements.
• Feature Deployment & Validation: Work with cross-functional teams to rapidly test, validate, and deploy new product features in an operationally-intensive environment.
• Cross-Functional Collaboration: Act as a liaison between Product, Engineering, Field Operations, and other teams to ensure alignment and smooth feature adoption.
• Operational Excellence: Focus on driving attention to detail and timeliness in product deployment and operational workflows.
• Performance Monitoring: Define operational KPIs and monitor product performance in the field, communicating insights and risks to stakeholders.
• Stakeholder Communication: Provide clear, data-driven updates on product-related operational progress, risks, and mitigation plans to leadership and cross-functional teams.

What you’ll bring:

• 3+ years of experience in Product Operations, Technical Program Management, or a similar role at an operational-intensive technology company.
• Highly analytical with a proven ability to use data to drive process improvements and product decisions.
• Exceptional attention to detail and a track record of driving timely execution in complex environments.
• Outstanding people and communication skills, with demonstrated experience working across diverse teams (e.g., Engineering, Field Operations, Product).
• Must be willing to work full-time in the Lancaster, TX office.
• A non-technical degree is acceptable, but evidence of some technical aptitude or "nerdiness" is a plus.
• Additional experience in the following areas is a plus:
  
  • Operations research, industrial engineering, and/or process optimization
  • Autonomy, mobility, supply chain, or logistics
  • Working in both a startup and a larger company environment

What we offer:

• Competitive compensation package including equity and annual bonuses
• Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and  MetLife (including a medical plan with infertility benefits)
• MetLife Legal Services, Identity & Fraud Protection, Hospital Indemnity Insurance, Accident Insurance, & Critical Illness Insurance
• Flexible PTO, 10 paid holidays, and generous parental leave policies
• Our office is centrally located in Mountain View, CA
• Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
• Long Term Disability, Short Term Disability, Life Insurance
• Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna, Rula (mental health navigation) 
• Fidelity 401(k)
• Commuter, FSA, Dependent Care FSA, HSA
• Various incentive programs (referral bonuses, patent bonuses, etc.)