Senior Product Operations Manager

We are looking for a Senior Product Operations Manager to join the TiDB Product Management team and serve as the operational backbone for a globally distributed product organization. In this high-impact role, you will enable product managers to spend more time with customers and less time on process by building the systems, rituals, and tooling that connect strategy to execution.

You will own our roadmap operations, launch readiness processes, and field feedback loops — partnering closely with Product, Engineering, and Go-to-Market teams to drive delivery excellence across our cloud-first, customer-obsessed product portfolio. This is not an administrative support role; you will be a strategic peer to Senior PMs, shaping how the entire product organization plans, ships, and learns.

• Roadmap Operations & Product Planning. Establish and maintain a single, centralized source of truth for the product roadmap that Leadership, Engineering, and GTM teams can rely on. Own and drive quarterly product planning, roadmap rollups, and OKR alignment across product teams, replacing fragmented wikis, documents, and spreadsheets with a live, trusted view.
• Launch Readiness & Delivery Excellence. Design and orchestrate a standardized launch readiness process across Product, Engineering, Marketing, Support, and Field teams. Ensure every major feature release goes through a consistent readiness checklist before GA, driving predictability and cross-functional alignment.
• Field Feedback & Insight Engine. Build and operate the system that aggregates field feedback from Sales Engineers, Customer Success Managers, and Support into actionable, prioritized signals for PMs. Turn raw customer and market input into structured insights that inform roadmap decisions.
• Tooling & Process Infrastructure. Administer and continuously optimize the PM tooling stack (Jira, Confluence, Productboard/Airtable). Document and scale best practices, templates, and onboarding guides that raise the bar for the entire product organization.
• Operational Metrics & Health. Define and track operational KPIs — including roadmap freshness, launch compliance, POV conversion rate, feature adoption velocity, and stakeholder satisfaction — to measure and continuously improve product execution health.

• 4+ years of experience in Product Operations, Program Management, or a similar operational role within a software or SaaS company.
• Demonstrated experience designing and scaling product planning frameworks, launch processes, or operational systems in a fast-moving, multi-product environment.
• Strong analytical mindset with the ability to define, instrument, and communicate metrics for product delivery and operational efficiency.
• Experience facilitating effective collaboration across time zones — specifically US and APAC — and across diverse, globally distributed teams.
• Proficiency administering and optimizing tools such as Jira, Confluence, Airtable, or Productboard.
• Excellent written and verbal communication skills; able to create clear documentation, present to leadership, and drive alignment across functions.
• Bias for action with strong judgment on when to standardize and when to stay flexible.
• Experience on AI-assisted dev tools like Claude Code, Cursor or others for building dashboards, automating workflows, and wrangling tooling.

• Experience in cloud infrastructure, databases, or developer tools / platform products.
• Background working at high-growth companies navigating a transition from open-source or on-premise to cloud-first business models.
• Familiarity with product-led growth (PLG) motions and the operational rhythms that support them.
• SQL or basic data skills — comfort pulling and analyzing data to support decision-making.
• Experience building or managing field feedback programs (Voice of Customer, Win/Loss analysis, or similar).
• Tracking record of actually building lightweight tools to solve operational bottlenecks without waiting on engineering.