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Lead end-to-end delivery of a cross-functional AI transformation portfolio, ensuring execution excellence, governance, financial tracking, risk mitigation, and stakeholder communication. Manage and coach a distributed project manager, coordinate global teams, establish program best practices, and drive adoption of AI-driven agent development while reporting progress and budget status to senior leadership.
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Lead multiple large-scale, cross-functional projects across Enterprise functions and Vertical business units. Create and execute project plans, manage teams via Asana, track risks and deliverables, communicate status to stakeholders and executives, drive change management, optimize PMO processes, and ensure projects are delivered on time, on budget, and within scope while building strong cross-functional relationships.
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Lead the marketing operations cadence and systems to ensure on-time delivery of cross-functional initiatives. Own Salesforce and Pardot/Marketo workflows, attribution plumbing, and rollout of AI workflows. Manage planning, dependencies, and delivery for AI-first repositioning and exit-readiness programs.
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PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Manage all aspects of the project delivery including project schedule, scope management, risk management, scheduling resources, setting goals and priorities, and reporting project status
- Ensure engagements are on time, on budget and exceed quality expectations
- Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations
- Establish and maintain quality relationships between our clients, strategic partners and third party providers
- Achieve profitability goals by providing high-quality and efficient delivery services
- Conduct JAD sessions and document requirements for CX solutions
Requirements
- 3+ years relevant experience managing projects related to contact centers, self service, and CX
- Understand the end-to-end expectations for lift and shift projects and activities
- Excellent written and oral communication skills
- Excellent presentation skills
- Understanding of system architecture
- Expert in the use of MS Office and MS Project
- Self service (voice and digital) application familiarity
- Proven ability to work under pressure within a team and in isolation
Desired
- Experience managing implementations of Genesys or cloud based contact center platforms
- Top tier management consulting experience
- Project Management Certification, e.g. PMI
- Experience with Wrike
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
