Senior Renewals Representative

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Hybrid- Austin, TX

Thales is hiring an experience Senior Renewals Representative that will lead with ambition and determination, ensuring customer relationships remain strong and fruitful. You will be an integral part of a team, driving world-class renewals processes and setting the standard for excellence in customer success.

Key Areas of Responsibility

• Lead the strategic approach to account renewals, identifying growth opportunities within the existing customer base.

• Play a pivotal and proactive role in managing the Renewals team's pipeline, ensuring a smooth renewal process and optimizing customer experiences.

• Utilize your seasoned negotiation skills to engage with customers, particularly at the senior executive level, retaining their dedication to our services.

• Mentor junior team members, sharing your expertise and contributing to the overall success of the renewals team.

• Innovate processes and strategies

• Coordinate and contribute to the development of critical revenue-retention strategies, collaborating with cross-functional teams to improve customer success.

• Serve as an ambassador of the brand, demonstrating leadership in crafting top-tier customer experiences.

Minimum Requirements

• Bachelor’s degree in Business or Marketing or another related field of study or equivalent work experience

• 5+ years of experience in Renewals, Sales, Operations, or Account Management.

• Ability to work independently with minimal supervision and manage distractions effectively

• Strong organizational and time management skills with proven ability to effectively juggle competing priorities

• Strong verbal and written communication skills

• Demonstrated ability to work with a sense of urgency

• Strong Attention to detail

• Demonstrated ability to establish strong internal and external working relationships

• Basic proficiency with Clari and/or SFDC (or other CRM system)

• Willing to travel to customer meetings and other internal cross functional meetings. Travel would be considered less than 5% of time

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 105,880.00 - 200,746.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program