US Bank Logo

US Bank

Senior Software Engineer (ServiceNow Employee Experience Platform)

Posted 7 Days Ago
Be an Early Applicant
In-Office
Irving, TX
120K-141K Annually
Senior level
In-Office
Irving, TX
120K-141K Annually
Senior level
Design, develop, configure, test, and maintain ServiceNow Employee Experience solutions, including Employee Center, Service Catalog, portals, mobile, and Workplace Service Delivery. Build workflows, automations, applications, and integrations using ServiceNow development tools, JavaScript, and APIs. Collaborate with stakeholders to translate requirements into technical solutions, optimize self-service experiences, troubleshoot production issues, and support platform governance, security, performance, releases, and continuous improvement within Agile and DevOps practices.
The summary above was generated by AI

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Senior ServiceNow Software Engineer will be responsible for the analysis, design, testing, development and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.
Essential Responsibilities:

  • Design, develop, configure, and maintain ServiceNow Employee Experience solutions, including Employee Center, Service Catalog, Portal, Mobile, and Workplace Service Delivery applications.

  • Build and enhance catalog items, record producers, workflows, Flow Designer automations, and approval processes to streamline employee support experiences.

  • Develop scalable and reusable applications using ServiceNow App Engine, Studio, Script Includes, Business Rules, Client Scripts, UI Policies, and APIs.

  • Partner with Product Owners, HR, Technology, and business stakeholders to gather requirements and translate them into technical solutions.

  • Support and optimize employee self-service experiences, ensuring seamless navigation, accessibility, and user adoption across channels.

  • Integrate ServiceNow with enterprise platforms using REST/SOAP APIs, Integration Hub, web services, and third-party integrations.

  • Troubleshoot and resolve platform issues, perform root cause analysis, and implement sustainable solutions for production environments.

  • Follow Agile delivery practices while contributing to platform governance, security, performance optimization, release management, and continuous improvement initiatives.

Basic Qualifications:

  • Bachelor’s degree, or equivalent work experience

  • 5+ years of relevant experience

Preferred Skills/Experience:

  • Adept with agile software development lifecycle and DevOps principles

  • Certified ServiceNow System Administrator (CSA) certification.

  • Certified ServiceNow Application Developer (CAD) certification.

  • Strong experience developing and supporting Employee Experience products, including Employee Center, Service Catalog, Portal, Mobile, Knowledge Management, and Workplace Service Delivery (WSD).

  • Proficiency with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal development.

  • Experience building and managing Flow Designer, Integration Hub, workflows, automation solutions, and custom ServiceNow applications.

  • Knowledge of ServiceNow platform architecture, data model design, security controls, ACLs, update sets, and scoped applications.

  • Experience integrating ServiceNow with enterprise systems using REST APIs, web services, authentication frameworks, and middleware technologies.

  • Strong analytical, problem-solving, communication, and stakeholder management skills with experience delivering solutions in an Agile environment.

Location expectations: 
This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

A Minute Ago
In-Office
81K-146K Annually
Mid level
81K-146K Annually
Mid level
Other • Utilities
Design, build, and operate resilient hybrid infrastructure across on-prem, AWS, and Azure. Implement and maintain CI/CD pipelines, IaC, containerization, observability, database performance tuning, and integrations (Kafka, Redis). Participate in on-call rotations, incident response, migrations, and automation to improve platform reliability and deployment efficiency.
Top Skills: AnsibleAWSAzureAzure MonitorBashCassandraCloudwatchDockerElkGitlab Ci/CdGrafanaJenkinsKafkaKubernetesOraclePostgresPowershellPrometheusPythonRedisTerraform
An Hour Ago
Hybrid
148K-240K Annually
Expert/Leader
148K-240K Annually
Expert/Leader
Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial
Owns the validation architecture for autonomous robotics systems, including evaluation methodology, metrics, benchmarking, scenario coverage, sim-to-real validation, and simulation requirements. Defines safety and deployment-readiness criteria, leads technology evaluations, develops technical architecture and roadmaps, and collaborates across engineering and simulation teams to validate autonomous machines from simulation through real-world deployment.
Top Skills: Agile SdlcAutonomous SystemsCi/CdPublic CloudRoboticsSim-To-RealSimulationTest Automation
An Hour Ago
Hybrid
159K-259K Annually
Expert/Leader
159K-259K Annually
Expert/Leader
Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial
Own the end-to-end architecture of Caterpillar’s robotics platform, including middleware, runtime, inter-process communication, platform services, and onboard, edge, and cloud computing. Define APIs, standards, reference designs, and real-time execution models used by autonomy, controls, machine learning, simulation, and data teams. Lead technology evaluations, architectural roadmaps, requirements analysis, cross-functional integration, and strategic technical decisions for scalable autonomous machine deployments.
Top Skills: Agile SdlcAPIsCi/CdCloud ComputingContainerized DeploymentDdsEdge ComputingGpu-Accelerated ComputingInter-Process CommunicationMiddlewareReal-Time SystemsRos 2Test Automation

What you need to know about the Austin Tech Scene

Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.

Key Facts About Austin Tech

  • Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
  • Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
  • Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
  • Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account