Senior Tech Support Specialist - Remote

Requisition Number: 2365743
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Potential travel may be needed to clinics on an as needed basis.
Primary Responsibilities:

• Provide Desktop Support, troubleshooting hardware and software issues on desktop, laptop, tablet computers and virtual environments
• Receive, troubleshoot, and respond to Help Desk requests via phone calls or tickets in a 24/7 environment
• Prioritize workload based on service level agreements
• Act as a technical resource to others to resolve problems or issues
• Support a virtual enclave for OptumServe including VMWare clients, RDSH applications and full desktops
• Support onsite events including hardware and software
• Support onsite clinicians including hardware, software, VPN, printers, scanners and medical equipment
• Educate end-users on how to resolve various hardware and software problems
• Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines
• Front Desk duties to include virtual front desk, checking email, etc.
• Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware
• Maintain Incident / Request logs and records
• Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution
• Assist users including connecting keyboard, mouse, and monitor to PC, checking for proper operation and installation of software
• Support users migrating to Optum hardware devices in a mixed environment including OptumServe legacy hardware and virtual applications
• Investigate and resolve computer software and hardware problems
• Provide software application support to end users via telephone or on - site
• Provide good written and oral communication skills
• Perform related duties as may be required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED (or higher) and 2+ years of work/military experience in an IT Field OR associate's degree (or higher) and 1+ years of experience in a desktop support environment
• 1+ years of experience with current network topology, TCP/IP network troubleshooting in a WAN/LAN environment, office applications, printing processes, and advanced troubleshooting of desktop operating systems
• 1+ years of experience with troubleshooting issues with servers, desktops, printers, networks, remote access, and Internet Explorer
• 1+ years of experience resolving mechanical/technical problems over the phone with emphasis on troubleshooting ability
• 1+ years of experience identifying and communicating trends and working with senior department team members to define corrective action
• 1+ years of experience using AD to create and manage users, groups, and resources effectively
• 1+ years of experience with Microsoft Office products to assist end-users with technical assistance for hardware and software
• US Citizenship Required

Preferred Qualification:

• Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities, as requested, and keeping up to date on company and industry standards

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment