Leads complex Enterprise Imaging implementations, Managed Services engagements, and customer lifecycle initiatives. Manages scope, schedules, budgets, risks, dependencies, adoption, and operational transitions while coordinating cross-functional technical and business teams. Builds executive customer relationships, resolves critical issues, mentors project managers, establishes delivery standards, and drives process improvement through automation, AI, analytics, and workflow optimization.
Requisition Number: 2374004
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
This role influences strategy, mentors peers, drives operational improvement, and helps shape the future of customer delivery and service execution.
The Senior Technical Project Manager serves as a strategic delivery leader responsible for driving successful customer outcomes across complex Enterprise Imaging implementations, Managed Services engagements, and install base initiatives. This highly visible, customer-facing role acts as the primary liaison among customers, executive stakeholders, and internal cross-functional teams to ensure successful delivery, adoption, operational transition, and long-term customer success.
Beyond managing individual projects, this role influences operational excellence across the broader Managed Services portfolio. The Senior Technical Project Manager mentors and guides other customer-facing Project Managers, establishes best practices, identifies opportunities for process improvement and innovation, and serves as a trusted advisor to leadership regarding customer needs, delivery risks, and strategic opportunities.
The ideal candidate combines advanced project and program management expertise with exceptional relationship-building skills, technical acumen, business insight, and a passion for continuous improvement. This individual thrives in ambiguity, operates independently, and proactively identifies opportunities to use automation, AI-enabled approaches, and scalable processes to improve customer and employee experiences.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
This role influences strategy, mentors peers, drives operational improvement, and helps shape the future of customer delivery and service execution.
The Senior Technical Project Manager serves as a strategic delivery leader responsible for driving successful customer outcomes across complex Enterprise Imaging implementations, Managed Services engagements, and install base initiatives. This highly visible, customer-facing role acts as the primary liaison among customers, executive stakeholders, and internal cross-functional teams to ensure successful delivery, adoption, operational transition, and long-term customer success.
Beyond managing individual projects, this role influences operational excellence across the broader Managed Services portfolio. The Senior Technical Project Manager mentors and guides other customer-facing Project Managers, establishes best practices, identifies opportunities for process improvement and innovation, and serves as a trusted advisor to leadership regarding customer needs, delivery risks, and strategic opportunities.
The ideal candidate combines advanced project and program management expertise with exceptional relationship-building skills, technical acumen, business insight, and a passion for continuous improvement. This individual thrives in ambiguity, operates independently, and proactively identifies opportunities to use automation, AI-enabled approaches, and scalable processes to improve customer and employee experiences.
Primary Responsibilities:
- Serve as the primary customer-facing leader for complex Enterprise Imaging implementations and Managed Services engagements
- Build and maintain trusted advisor relationships with customer executives, operational leaders, and key stakeholders
- Lead multiple concurrent projects and programs, ensuring successful delivery, adoption, and transition to operational support
- Provide end-to-end ownership of customer install base initiatives, lifecycle planning, upgrades, and strategic customer programs
- Manage project scope, schedules, budgets, risks, dependencies, and change activities to achieve successful customer outcomes
- Coordinate cross-functional teams across Product, Engineering, Operations, Technical Services, Customer Success, Sales, and Support
- Lead customer governance meetings, executive business reviews, and critical issue resolution efforts
- Identify and proactively mitigate delivery, operational, customer, and organizational risks
- Develop executive-level communications, presentations, dashboards, status reports, and strategic recommendations
- Serve as a mentor, coach, and subject matter expert for customer-facing Project Managers and delivery teams
- Establish and promote project management best practices, standards, tools, and delivery methodologies
- Drive continuous improvement initiatives that simplify processes and improve customer and employee experiences
- Identify opportunities to leverage automation, AI, analytics, and workflow optimization to improve operational effectiveness
- Influence organizational priorities and strategic decisions through data-driven insights and customer advocacy
- Act as a trusted partner to leadership by providing visibility, recommendations, and thought leadership regarding customer delivery, operational excellence, and future growth opportunities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor's degree or equivalent combination of education and relevant experience
- 7+ years of progressive project, program, implementation, or customer-facing delivery management experience
- Experience leading large, complex healthcare technology, enterprise software, SaaS, or IT implementations
- Demonstrated success managing executive-level customer relationships and challenging customer situations
- Experience leading cross-functional technical and business teams in a complex, matrixed organization
- Experience mentoring, coaching, or informally leading project managers or delivery professionals
- Experience managing multiple concurrent projects, programs, customers, or portfolio priorities
- Experience driving operational improvement, process transformation, standardization, or automation
Preferred Qualifications:
- PMP certification; ability to qualify for and obtain PMP certification within 12 months of service may be required
- Experience using AI, automation, analytics, or workflow optimization to improve customer or employee outcomes
- Enterprise Imaging, PACS, vendor neutral archive, radiology, cardiology, or related healthcare IT experience
- Knowledge of databases, system integration, enterprise-class information systems, and technical implementation concepts
- Managed Services or ongoing customer lifecycle management experience
- Experience supporting strategic account growth, adoption, retention, or service expansion
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Similar Jobs at Optum
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provides nursing care to patients in an assigned clinical area, ensuring safety, comfort, and timely care. Assesses patient needs, applies clinical judgment, prioritizes care for multiple patients, administers treatments such as CPR, oxygen, and intravenous therapy, uses clinical equipment, and supports families according to professional and legal standards. The role also provides unit leadership under nursing supervision.
Top Skills:
CprEpicIntravenous TherapyOxygen AdministrationWindows
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provides nursing care in a family medicine clinical setting, ensuring patient safety, comfort, and timely treatment. Uses clinical judgment to prioritize and address the needs of multiple patients, administers CPR, oxygen, and intravenous therapy, and supports unit leadership under nursing supervision. Maintains required licensure and certifications while collaborating with patients, families, and care teams.
Top Skills:
EpicWindows
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provides courteous patient assistance in an ambulatory clinic, handling check-in, check-out, registration, cashiering, appointment-related support, and confidential health information. Maintains an organized, professional work area while managing multiple priorities and challenging situations. The role requires customer service, cash handling or collections, computer skills, basic math, and familiarity with healthcare settings. Preferred experience includes patient registration, scheduling, billing, insurance verification, managed care plans, Epic or EMR systems, and bilingual English-Spanish communication.
Top Skills:
EmrEpicExcelMicrosoft WordWindows
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
