SEO Customer Success Manager – Enterprise Accounts

*Fully remote within the US*

Description

Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a client focused SEO Customer Success Manager – Enterprise Accounts to help us propel our growth.

Check out our careers page here: www.linkgraph.com/careers 

If you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you!

Requirements

This role is expected to work in EST.

• Minimum of 3-5 years of experience managing large-scale, enterprise-level SEO or digital marketing campaigns.
• Strong knowledge of SEO principles, PPC, and digital marketing fundamentals with the ability to explain technical concepts clearly to clients.
• Extremely comfortable with technology - you love data and are great with numbers.
• Someone looking for a fast-paced startup culture to grow in.
• Proactive problem-solver committed to delivering excellence.
• Highly detail-oriented personality type. You are the most organized person you know!
• Strong written and verbal communication skills, with experience presenting results and recommendations to clients.

Responsibilities

• Providing the best possible experience for our clients. You'd be managing and growing your own book of business and scaling together.
• Managing and growing your own portfolio of SEO clients, serving as their primary point of contact.
• Retaining and building relationships with our clients. Doing highly analytical reporting on their campaign performance, and developing strategy where needed.
• Continuously stay updated on the latest SEO trends, updates, and Google algorithms to effectively analyze client websites and provide actionable, high-value recommendations.
• Improving workflow and process to streamline operations and client satisfaction. 
• Creating upsell and cross-sell proposals for existing clients.
• Onboarding new clients assigned by the sales team. We have a great client retention rate and want to keep it that way. Our clients’ successes are our priority.

Benefits

• Fully Remote work
• Fully covered health, vision, and dental insurance
• Unlimited PTO
• Paid parental leave
• Personal development budget
• Lasik eye surgery benefit (Yup, we'll pay for you to have perfect vision!)
• Pet health insurance (2 pets per employee)

Our Recruitment Process

1. Initial screening call with our recruitment team
   
2. Technical assessment to showcase your skills (if applicable)
   
3. Final interview with our Hiring Manager
   
4. Offer extended
   

We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture - no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn’t mean disconnected work.

Here’s a look into our core values:

• Collaborative & Engaged: We’re a tight-knit team that supports each other and shares knowledge.
  
• Excellence Driven: We aim for the highest standards, always raising the bar.
  
• Self-Starter Mentality: We take initiative and problem-solve independently.
  
• Innovative: We embrace change, experiment, and think outside the box.
  
• Student Mentality: We learn from our mistakes and constantly evolve.
  

We’re proud of the recognition we’ve received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:

• Nevada’s Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas
  
• Best Start-Up Agency (U.S. Search Awards)
  
• Top B2B Companies (Clutch)
  
• Inc’s On The Rise and Best Places to Work (Inc. Magazine)
  
• Great Place to Work Certified (Great Place to Work)
  

These awards reflect the hard work, dedication, and passion of our entire team, and we’d love for you to be a part of it!