ServiceNow Architect - HAM

This position is full time remote and requires an active DoD secret clearance.

Accelera Solutions is seeking a highly skilled and strategic Hardware ServiceNow Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program with expertise in Hardware Asset Management (HAM). This role is focused on designing, implementing, and governing the end-to-end HAM solution within the ServiceNow platform. You will leverage ServiceNow to manage the complete lifecycle of hardware assets – from planning and procurement through deployment, maintenance, and eventual disposal. This includes architecting the HAM module, optimizing the CMDB for hardware assets, ensuring data integrity and building robust integrations.

Responsibilities:

HAM Architectural Strategy & Vision:
o Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform, aligning with overall enterprise architecture and business objectives.
o Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal).
o Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM.

ServiceNow HAM Module & CMDB:
o Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module, ensuring its optimal configuration and utilization.
o Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets, focusing on data model integrity, relationships, normalization, reconciliation, and discovery strategies for various hardware types.
o Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes (e.g., asset requests, procurement approvals, stockroom management, asset assignment, refresh/disposal).

Integration & Data Integrity:
o Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems.
o Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow.

Financial & Operational Optimization:
o Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow, enabling Total Cost of Ownership (TCO) analysis.
o Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility.
o Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning.

Leadership & Governance:
o Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow.
o Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives.
o Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices.

Stakeholder Engagement & Innovation:
o Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions.
o Stay abreast of the latest ServiceNow HAM features, industry trends, and emerging technologies to recommend innovative solutions.

Qualifications:
Required:
• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
o 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role.
• Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module.
• Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets.
• Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems.
• Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal.
• Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices.
• Strong understanding of ITIL principles, particularly as they apply to asset management.
• Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels.
• Active secret clearance.

Desired:
• ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) certification is highly advantageous.
• ServiceNow Certified System Administrator (CSA) and other relevant CIS certifications (e.g., CMDB, ITSM).
• Experience with ServiceNow Software Asset Management (SAM) in relation to hardware dependencies and licensing compliance.
• Knowledge of industry asset management standards (e.g., ISO 55000).
• Experience with mobile asset management solutions within ServiceNow.
• Familiarity with financial concepts related to asset management (e.g., depreciation, amortization, lease accounting).
• Experience with government contracting.

Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.