ServiceNow Software Developer I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The ServiceNow Software Developer I analyzes, developing, testing, and maintaining ServiceNow solutions that support business processes across the organization. You will contribute throughout the full application development lifecycle and help build, enhancing ServiceNow applications, the Service Portal, workflows, and system integrations.

With us, you will help shape the future of our ServiceNow platform by delivering solutions that improve employee experiences, refine business processes, and support organizational goals. You will work with partners, platform administrators, and fellow developers in an Agile environment to deliver secure, scalable, and high-quality solutions that promote our ServiceNow roadmap.

You will work 100% remotely from any of our approved states. #LI-Remote

What You'll Do:

• Design, develop, and maintain ServiceNow applications, modules, and features, including Incident, Request, Change, and Problem Management.
• Develop solutions for the Service Portal, custom applications, UI components, and mobile experiences that help us deliver a great user experience.
• Build and maintain client-side and server-side scripts using JavaScript, AngularJS, Jelly, JEXL, HTML, and CSS.
• Configure and extend ServiceNow workflows, flows, business rules, UI policies, UI actions, and related platform capabilities to help us automate and improve business processes.
• Evaluate business and technical requirements and recommend implementation approaches that align with our platform strategy and organizational goals.
• Gather partner requirements and analyze functional and technical needs.
• Take ownership of assigned our requirements and guide them through development, testing, and deployment.
• Advise partners on opportunities to automate, enhance, and optimize processes using ServiceNow and help us maximize the value of the platform.
• Take ownership of complex our requirements and guide them through design, development, testing, and deployment.
• Design, develop, and maintain integrations between ServiceNow and other enterprise systems using APIs, web services, custom connectors, and commercial integration tools.
• Ensure data integrity, security and reliability across all integrations.
• Provide guidance on ServiceNow database design and schema usage to support application requirements and help us maintain scalable and sustainable solutions.
• Support ServiceNow-related incident resolution and support the stability and reliability of our platform.
• Monitor platform and application performance and troubleshoot functionality and performance issues to help us deliver a dependable user experience.
• Participate in system testing to ensure solutions meet functional and non-functional requirements.
• Support system availability during maintenance windows, platform impacts, or degraded performance, including work outside normal business hours.
• Prepare and maintain technical documentation, diagrams, and data flow models that help us understand and enhance system functionality and integrations.
• Communicate effectively with partners ranging from end-users to senior leadership.
• Collaborate with other developers to ensure code quality, adherence to standards, and development best practices while helping us foster a culture of continuous improvement.
• Support project planning, delivery, releases, and deployments aligned with our ServiceNow roadmap and Agile methodologies.
• Work with ServiceNow and third-party vendors to resolve technical issues and help us optimize platform performance and usage.
• Perform administrator functions when needed to support continuity of platform operations.
• Contribute to ongoing platform improvements, innovation initiatives, and process enhancements that help us achieve our strategic goals.
• Perform other responsibilities as assigned.

What We're Looking For:

• 3+ years of experience developing within the ServiceNow platform or similar enterprise platforms
• Bachelor's degree in computer science, mathematics, engineering, or related field.
• Equivalent of experience in lieu of degree acceptable
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer
• Information Technology Service Management Certification (or equivalent ITSM certification)
• Experience writing code, building Application Programming Interface, custom connectors, and platform customizations
• Experience with software architecture principles, database design, data structures, and software development lifecycles
• Experience troubleshooting and enhancing existing code and applications

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the Accommodation Request form or contact us at 603-626-9447. A member from the Employee Accommodation Support Center will be in contact with you within two business days to discuss your request.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources