The ServiceNow Technical Lead Consultant will lead delivery teams, design technical solutions, oversee project completion, and provide feedback to the development team while ensuring adherence to project timelines.
Sigital is seeking an experienced ServiceNow Lead Technical Consultant to become a part of our fast-growing professional services business. This role will be responsible for acting as the team leader for Sigital's delivery teams. We are a ServiceNow Premier Partner whose mission is to help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.
Primary Responsibilities:
- Serves to design and oversee technical solutions that are leveraged for clients.
- Project ownership-responsible for driving projects to successful completion.
- Routinely create net new deliverables from scratch.
- Designing solutions for customers they themselves will be implementing.
- Routinely works independently as an individual contributor with minimal supervision.
Leads/Coordinate development team efforts, including:
- Provide constructive feedback
- Drive solutioning conversations
- Conduct demos/show-backs to customer teams
- Versatility with platform cross-function
- Ensure development team is adhering to project scope/timeline
Qualifications:
- Expertise with 3+ years in ServiceNow Partner consulting services and current position as a Lead Technical Consultant.
- Working knowledge of integration functionality- Integration-Salesforce, Hub, Soap, REST, General API use.
- Ability to go deep into the technical solutioning and delivery of key components that customers require as part of their implementation.
- Ability to lead a development team, providing feedback during review cycles. Needs to be platform cross-functional.
- Experience designing and implementing ServiceNow Employee Center and/or Agentic & Gen AI Solutions.
- Experience with Service Exchange
- Experience with Platform Analytics
- US citizenship- REQUIRED
- Ability to independently gather and document requirements, design solutions, implement and support features.
- Strong communication skills (communicate and describing features, functionality, process and delivery concepts to clients clearly and fluidly).
- Bachelor's Degree, preferably in Information Technology/Computer Science/Engineering
- Certified System Administrator & Certified Application Development (Required).
- Certified Implementation Specialist - ITSM, CSM/Portal, FSM, HAM, SAM, Discovery (2+CIS certs Required)
- Certified Implementation Specialist-Data Foundations(CMDB & CSDM) (Preferred)
- Pro and/or Pro Plus Certifications (Preferred)
What Sigital offers:
- Remote FTE work
- Healthcare benefits
- 401K plan
- Working for a great ServiceNow Premier Partner
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