Serves as the initial contact for prospective clients, guiding them through sign-up and onboarding, collecting and verifying documentation, answering questions, and explaining legal services and timelines. Maintains client relationships through telephone follow-up, documents conversations, resolves concerns, and reports issues to management. Requires bilingual English-Spanish communication, adherence to scripts, strong organization, confidentiality, and customer-service skills.
Job Summary:
Meneses Law is an Immigration Law Firm seeking a Sign-Up Representative to join our growing team. In this role, you will be an initial point of contact for our potential clients, ensuring seamless onboarding process and providing ongoing support. This role requires excellent communication skills, attention to detail and a customer centric approach to enhance the client experience.
Essential Functions/Responsibilities:
- Greet clients and make them feel welcome.
- Guide clients through the initial sign-up process, ensuring all required documentation is completed accurately and efficiently.
- Collect and verify client information to facilitate smooth onboarding.
- Serve as a point of contact for potential clients, addressing inquiries and providing prompt, clear, and concise information.
- Establish and maintain positive client relationships through effective communication and responsiveness.
- Address and resolve potential client concerns or issues promptly showing a proactive and solution-oriented approach.
- Educate clients on the firm's processes, services and timelines, ensuring they understand the legal procedures.
- Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
- Provide ongoing customer service by acting as the liaison between the potential client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone. You will document conversations and report to management with any concerns clients may have.
- Adherence to a prescribed script is a requisite for this role, ensuring consistent and standardized communication.
- Perform any other tasks or functions deemed necessary to the daily operations of the employer.
Required Skills:
- Previous experience in customer service, client relations, or a similar role.
- Friendly and strong commitment to customer service.
- Proficient with Microsoft Office Suite and other relevant data tools.
- Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.
- Ability to work independently and take initiative in problem-solving.
- Ability to collaborate with cross-functional teams and communicate findings effectively.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Able to type 45 WPM or more.
- English usage, spelling, grammar, and punctuation
- Proper phone etiquette
- Must be fluent in both English and Spanish.
- Attention to detail and process orientation.
- Ability to act with integrity, professionalism, and confidentiality.
- Self-motivated with excellent interpersonal skills.
- Relationship building and influencing skills.
- Ability to work independently in a fast-paced environment and take initiative in problem-solving.
- Ability to work in a dynamic, fast-paced environment and meet deadlines.
- Associate's Degree required
- Bachelor's Degree preferred
- This position involves regular walking, standing sitting for extended periods of time, hearing, and talking.
- Occasionally involve stooping, kneeling, or crouching
- May involve close vision, color vision, depth perception, focus adjustment and viewing computer monitor for extended periods of time.
- Involves manual dexterity for using keyboard, mouse, and other office equipment.
- The ability to move and lift items up to10 pounds.
- Pay: $23.00 per hour
- Excellent Benefits (Medical, Employer Paid Dental, Vision, Employer Paid Life Insurance, 2 weeks of Paid Time Off, and 10 days of paid holidays)
- 401k Safe Harbor Match
- Work Life Balance Schedule - Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions
- Structured Training Programs
- Meaningful Career Advancement Opportunities
- Work with state-of-the-art technology.
- Name Recognition & Prestige Immigration Law Firm
- Birthday and Anniversary rewards
- Sophisticated, Challenging Work
- Business Professional work environment
- Participate in a variety of volunteered events throughout the year
- Must have the ability to work on a flexible schedule based on department and company needs.
About the Company:
Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Meneses Law Austin, Texas, USA Office
901 S Mopac Expy, Austin, Texas, United States, 78746 0052
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