Software Engineer Senior Manager - Reliability Engineering & Enablement (Remote)

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Position Purpose:

The Senior Engineering Manager role in Platform RE and Enablement is a critical strategic requirement for the Engineering Experience Org to safeguard product investments. This leader will be directly accountable for defining and defending strict platform Service Level Objectives (SLOs), ensuring enterprise stability without sacrificing speed to value of feature delivery. They will mature our incident response capabilities in partnership with Enterprise RE by implementing SRE practices to aggressively drive down MTTR and Mean Time to Detect and Respond (MDDR). Beyond operational resilience, this role establishes robust internal customer success function, bridging self-service tools with full-service enablement to drive seamless platform adoption across all PDLC personas including engineering, product and UX. Ultimately, approving this requisition will protect the enterprise from costly downtime while maximizing the productivity and efficiency of our engineering workforce.

Key Responsibilities:

• 20% Strategy & Planning:
• Works and negotiates with partners on the staffing of skilled engineering positions on product teams
• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that aligned to domain, portfolio, and enterprise strategic objectives
• Evaluates new technologies for adoption across the enterprise
• Helps to identify and demonstrate emerging technologies for adoption by product teams
• 20% Delivery & Execution:
• Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Works with vendors and partners for the successful implementation of critical tooling and platforms
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
• Participates in and leads review board sessions to drive consistency across the enterprise
• Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
• Fills in on product teams for engineers who are out of the office
• 15% Support & Enablement:
• Fields questions from engineers, product teams, or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Provides application support for software running in production
• Acts as a technical escalation point for the engineers on the team
• 45% People:
• Provides leadership, mentoring, and coaching to Software Engineers
• Attracts, retains, and develops top talent to build a world class Software Engineering Team
• Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
• Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
• Acts as a proponent of modern software development practices
• Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
• Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems

Direct Manager/Direct Reports:

• Typically reports to the Technology Director, Sr. Director or Vice President.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Mastery of an object oriented programming language (preferably Java)
• Must be legally permitted to work in the United States

Preferred Qualifications:

• 6-8 years of relevant work experience
• Ideally a background in networking, operating systems like Kubernetes, cloud environments.
• Strong Communication skills – ability to handle escalations, can clearly describe a business problem and walk through remediation.
• Proficient in effective troubleshooting and issue resolution techniques
• Proficient in effective system monitoring and log analysis techniques
• Capable of understanding complicated systems quickly
• Proficiency in guiding more junior team members through Software Engineering fundamentals in a professional setting
• Proficient managing and growing team members in a professional setting
• Proficient balancing workloads across teams
• Vendor management – will work on millions of dollars’ worth of contracts
• Proven track record of supporting an SLO for a large enterprise
• Experience with translating high level strategy to tactical execution

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 6

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

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