Software Quality Analyst

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Annual compensation between $80,000 - $92,000, PLUS an annual performance-based, discretionary incentive.
• *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The Software Quality Analyst is responsible for ensuring the quality, reliability, and readiness of web‑based applications throughout the software development lifecycle. This role partners closely with product, engineering, and business stakeholders to analyze requirements, design and execute comprehensive test strategies, and identify risks early in the delivery process. The Software Quality Analyst performs a range of testing activities—including functional, regression, integration, and end‑to‑end testing—to validate system behavior, surface defects, and support high‑quality releases. In addition to hands‑on testing, this role actively contributes to Agile teams, supports user acceptance testing, promotes continuous improvement of QA practices, and helps ensure quality standards are met from initial concept through deployment and production support.  

• Test Strategy & Quality Execution
• Develop and maintain comprehensive test strategies, plans, and cases aligned to business and technical requirements, ensuring full SDLC coverage.
• Execute manual and automated testing (functional, regression, integration, end‑to‑end, post‑deployment), leveraging tools like Postman and Playwright to drive efficiency and quality.
• Defect Management, Risk, & Reporting
• Identify, track, and validate defects; partner with engineering to troubleshoot issues, verify fixes, and support production as needed.
• Assess risk, adapt to changing priorities, and provide clear reporting on test execution, defect status, and deployment readiness.
• Collaboration, UAT, & Operational Support
• Collaborate cross‑functionally in Agile ceremonies and during UAT to ensure alignment with product, engineering, and business stakeholders.
• Support global and release operations through off‑hours testing, early‑morning collaboration with offshore teams, and continuous improvement of QA standards and metrics.

Who You Are

• Required Qualifications
• Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent practical experience in software quality assurance.
• Demonstrated experience as a mid-level QA Engineer or Analyst, contributing to end-to-end testing efforts across multiple releases.
• Strong understanding of the software development lifecycle (SDLC) and quality assurance principles within Agile/Scrum environments.
• Hands-on experience designing and executing test plans, test cases, and test scripts for web-based and/or API-driven applications using both manual and automated methodologies.
• Proficiency with defect tracking and test management tools; able to clearly document, communicate, and validate defects end to end.
• Experience collaborating within cross-functional, multi-disciplinary teams (e.g., product, engineering, business stakeholders).
• Working knowledge of relational databases and the ability to query data to support testing and validation.
• Familiarity with at least one testing specialty, such as test automation, API testing, or non-functional testing (performance, load, or reliability).
• Strong analytical, organizational, and communication skills, with the ability to adapt to changing priorities and delivery timelines.
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. 
• Someone who embodies our values by:
• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies
• Ability to effectively communicate, both verbally and in writing, at all levels of the organization
• Excellent active listening skills
• Ability to manage multiple work streams and make quick decisions based on information provided
• Detail-oriented with strong organization skills
• Customer service focus
• Strong interpersonal skills
• Working Conditions:
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.