Software Technical Support Specialist

JOB DESCRIPTION
UL Solutions is seeking a Software Technical Specialist to provide Level 1, Level 2, and Level 3 support for the CableBuilder application, delivering day-to-day maintenance, troubleshooting, development, and customer assistance for external customers. The role is responsible for managing a broad range of support activities, from initial incident diagnosis and issue resolution through to complex technical investigations, root cause analysis, bug fixes, and defect resolution.
RESPONSIBILITIES

• Investigate, troubleshoot, and resolve application, system, database, and configuration issues affecting customer environments.
• Provide technical support for CableBuilder, ensuring timely resolution of incidents, defects, performance issues, and customer requests.
• Configure and maintain CableBuilder solutions using application tools and customer-specific SQL scripts where required.
• Debug, maintain, and enhance Java-based application components, including customer-specific functionality.
• Collaborate with Development, Product Management, and Infrastructure teams on advanced technical issues, integrations, enhancements, and software improvements.
• Support customers during critical business periods to ensure system stability and business continuity.
• Provide technical guidance on system functionality, configuration options, and best practices.
• Create and maintain technical documentation, training materials, and knowledge-base content.
• Contribute to continuous improvement initiatives focused on product quality, support processes, and customer experience.
• Participate in customer meetings, workshops, and support calls as required.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field preferred.
• Minimum 3 years of experience in software development, application support, or a related technical role.
• Strong Java development, debugging, and troubleshooting experience.
• Experience diagnosing and resolving issues across applications, databases, and web technologies.
• Hands-on experience with Microsoft SQL Server, including SQL development and query troubleshooting.
• Familiarity with JavaScript, XML/XSLT, HTML, and CSS.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently, manage multiple priorities, and learn new technologies quickly.
• Proven ability to build effective relationships with customers and cross-functional teams.
• Fluent English required; additional languages are an advantage (i.e German, French, Spanish, Japanese, Chinese)

What we offer:
Total Rewards: We understand that rewards are an important consideration as you plan the next step in your career. Salary range varies by location and local market conditions - for Poland only: the annual salary range for this position is 75,000-100,000 PLN gross - and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, and other factors. This position is eligible for additional incentive with a target payout of 10% of base salary. You'll also enjoy annual paid leave, access to our ULS University to support continuous learning and career growth, two volunteering days each year to participate in community activities, and flexible working arrangements designed to help you balance work and life.
Disclaimer: This role is gender-neutral and open to all qualified applicants, regardless of gender identity or expression.
What you'll experience working for ULS:
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit https://www.ul.com
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