Solution Architect

As a Solution Architect, you'll be instrumental in translating complex customer requirements into robust, scalable, and adoptable technical solutions. While our Business Analysts increasingly handle initial discovery, you'll lead the critical phase of solution design and guide its flawless implementation. You'll drive the architecture of enterprise-level systems, ensuring every detail aligns with both customer needs and Sitetracker's platform best practices. Your work will directly impact customer satisfaction and adoption, as you oversee the journey from concept to go-live and beyond. This role empowers you to influence strategic technical direction, enhance organizational delivery quality, and elevate Sitetracker's standing as a trusted partner.

Solution Design & Architecture

• Design solution architecture for at least one end-to-end Salesforce implementation.

• Document designs through comprehensive diagrams and/or technical specifications.

• Break down complex requirements into system components (Out of the Box vs. Config vs. Custom).

• Architect multi-system or enterprise-level solutions across multiple business units.

• Introduce design patterns that are reused by others across the organization, influencing long-term enterprise architecture decisions.

Discovery & Requirements Translation

• Lead customer discovery sessions to capture precise business needs.

• Document business requirements in a structured and actionable way.

• Validate requirements against platform capabilities, identifying potential gaps or risks during discovery.

• Independently lead multi-day workshops with senior stakeholders.

• Reframe vague customer needs into clear, actionable technical requirements that drive solution development.

Technical Leadership & Build Oversight

• Review build work diligently, ensuring strict alignment with your solution designs.

• Provide clear build guidance and answer complex technical questions for delivery teams.

• Document best practice configuration approaches to standardize excellence.

• Act as a technical authority across multiple parallel projects.

• Introduce reusable frameworks or technical standards that elevate the entire delivery team's capabilities.

Stakeholder Engagement & Communication

• Present compelling solution designs and their rationale to diverse business and technical stakeholders.

• Articulate trade-offs and platform limitations in plain language, fostering clear understanding.

• Facilitate productive workshops to confirm design direction.

• Present to executives and influence design direction with confidence and clarity.

• Consistently diffuse stakeholder objections by explaining design trade-offs and benefits with conviction.