Specialty Pharmacy Liaison, Full-Time

Requisition Number: 2389122
Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.
As a Specialty Pharmacy Liaison with CPS Solutions, LLC, you will engage directly with patients to coordinate pharmacy services through the health system's outpatient pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist.
Pharmacy Location: This position will be based within Pikeville Medical Center in Pikeville, KY
Schedule: Monday through Friday, 8:30am - 5pm
Primary Responsibilities:

• Prepare and dispense medications by measuring, counting, labeling, and packaging prescriptions under the supervision of a licensed pharmacist
• Process prescription orders accurately, including entering patient and prescription data into pharmacy systems
• Assist pharmacists and healthcare providers by gathering necessary information and supporting workflow efficiency
• Process and coordinate specialty medication prescriptions, often for complex or chronic conditions
• Manage prior authorizations and insurance requirements, working closely with payers and providers
• Coordinate patient onboarding and refills, ensuring adherence to therapy schedules
• Handle medication distribution logistics, including cold-chain management and direct-to-patient shipping
• Maintain detailed documentation and reporting, meeting REMS, FDA, and manufacturer program requirements
• Provide high-touch patient support, addressing non-clinical questions and navigating access barriers
• Ensure compliance with specialty pharmacy regulations, accreditation standards, and quality metrics

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High school diploma or equivalent
• Active Pharmacy Technician license in good standing in the state of Kentucky
• Recent work experience as a Pharmacy Technician

Preferred Qualifications:

• PTCB or ExCPT
• Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
• Solid knowledge of medication regimens, age-specific dosing, and managed care practices
• Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.