Sr. Collector

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Collector. 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Job Location: Remote US/USA

SUMMARY:

As a Senior Collector, you will perform credit, accounts receivable and collections functions for a set of accounts within a branch or business unit.  Responsible for maintaining professional relationships with internal and external contacts, including operations, sales and customers.  Supports team to achieve cash flow and obtain KPI’s associated with Collector Bonus Plan established by Finance leadership. 

What You’ll Do:

• Monitors past due invoices and make a high-volume of collections contacts via phone, e-mail or customer portals.  Frequency of contact depends on customer payment history, industry, invoice amount, etc.  
• Works with the customer to determine root cause of dispute for unpaid or short-paid invoices.  Identifies and documents detailed reason. 
• Performs customer account reconciliations, including research of unapplied cash and unused credits. 
• Evaluates collectability of unpaid, short paid and disputed invoices, etc. and makes cancellation/ write-off recommendation of uncollectable amounts to Collection Supervisor. 
• Obtains appropriate credit information to rate credit worthiness of new and existing accounts within assigned portfolio. 
• Works cross-functionally with Sales, Operations and Finance to the successful collection of assigned A/R. 
• May Provide leadership or mentoring to other Collectors. 

What You’ll Need:

• High School Degree or equivalent 
• Minimum of three (3) years' experience in collections, accounts receivable, accounting, data entry and customer service.  
• Software: 
  • Knowledge of computer system applications: Microsoft Office (Outlook, Excel and Word).
• Communication:
  • Strong written, oral communication and interpersonal skills with a positive disposition. 
  • Tolerant and able to cope with stressful interactions.  
• Organization:
  • Reliable with strong organizational skills and solution-oriented philosophy. 
  • Strong attention to detail with a passion for accuracy. 
  • Ability to prioritize tasks and demonstrate a willingness to accept new challenges. 

We offer a “Total Rewards” package including: 

• Competitive compensation with incentive eligibility 
• Medical, dental, and vision coverage 
• HSA/FSA programs
• Company paid life and AD&D insurance 
• Company paid short- and long-term disability 
• Voluntary benefit products 
• 401k retirement savings plan after just 60 days 
• 7 Company Holidays, plus 2 Floating holidays of your choice 
• Paid Time Off
• Tuition reimbursement 
• Employee Assistance Program (EAP) 

About Us: 

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values: 

• Win as a team 
• Do the right thing 
• Make a difference every day 
• Get it done 
• Think big 

If you share these ideals, we'd love to hear from you! 

Vector Security is a Drug-Free Workplace 

Vector Security is an Equal Opportunity Employer 

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.