Sr. Manager, Account Management - Small Group (2-200) Mid-South Region

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary: 

Leads and manages a team of Account Managers responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction, retention, and profitable growth and execute cross-sell and conversion initiatives.  

Fundamental Components: 

• Provides oversight and direction to the acct mgt staff; plans, staffs, and organizes timely coordination of goals and projects; provides appropriate and effective training. 
• Ensures consistent service to constituents by monitoring performance measures and allocating staff resources to meet service expectations. 
• Implements appropriate processes to achieve service goals for the region. 
• Attracts, selects, and retains high-caliber, diverse talent. Develops, motivates, evaluates, and coaches staff on work procedures, renewal processes, proper call handling, and teamwork to deliver excellent constituent service. 
• Continually looks for opportunities to increase customer/broker satisfaction and team efficiency. 
• Leads process improvement initiatives to increase productivity and customer service. Consults with internal departments to explore options and resolve service issues to improve customer satisfaction. 
• Regularly provides updates to senior leadership on team’s operational successes or improvement areas. 
• Assists with the organization of all activities related to product training and development seminars involving department staff in all locations; performs ongoing monitoring to ensure the desired results are attained. 
• Required to communicate with internal and external parties telephonically and/or in person.  May require travel to offsite locations for in-person meetings. 
• Works collaboratively with functional partners to ensure clear communication, understanding of business processes and alignment in achieving goals, and identify/share opportunities for process improvement to benefit our customers, brokers & internal colleagues

Requirements:

- Life/health resident insurance license required.

-7-10 years of account management experience in with demonstrated leadership in account management development, execution, and accountability and innovative service and sales approaches. Preferred experience with small group health insurance/employee benefits.

Education:  

Bachelor’s Degree or equivalent work experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.