Sr. Manager, Customer Success

Measured is the pioneer and leader of incrementality-based media measurement and optimization. Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, test, plan, and optimize over $35 billion in full-funnel media investments. Measured’s unique combination of automated experimentation, media mix modeling, and industry-leading expertise helps marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, accuracy, and efficiency.

The Role

This senior role is responsible for leading high-impact, executive-level client engagements across a portfolio of Measured’s top brands, owning the delivery and strategic application of our marketing analytics framework. As a senior leader within a customer-success-driven organization, you will represent the full breadth of Measured’s technology, services, and thought leadership in every interaction.

You will operate as the primary account leader and trusted advisor, bringing deep expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management. You will guide clients through sophisticated measurement strategies, ensure successful platform adoption, and influence executive decision-making through data-driven insights.

In close partnership with our technical Solutions team, you will oversee requirements gathering, platform deployment, and solution design. You will also collaborate directly with Product, shaping new features, championing client needs, and contributing original ideas grounded in real-world marketing challenges.

Success in this role requires a highly experienced operator who thrives in a fast-moving startup environment, is confident navigating ambiguity, and is capable of independently driving outcomes at both strategic and tactical levels. Senior CS leaders are expected to interpret complex performance signals, conduct rigorous experimental analysis, provide forward-looking media guidance, architect client-specific technology roadmaps, and manage the full lifecycle of client relationships with precision and accountability.

• Own gross revenue retention and net revenue retention goals within your book of business. 
• Own day to day client relationship across seniority levels for a portfolio of 10+ Measured brands.
• Develop a strong relationship with clients based on value add, expertise and being a trusted partner.
• Manage adoption across all stakeholders for Measured products and services.
• Provide internal product feedback based on existing and potential client use cases.
• Deliver client training curriculum.
• Provide and interpret marketing performance reviews for clients.
• Design and interpret in-market experiments across addressable media channels.
• Provide optimization insights and budget recommendations to turn insights into client value.
• Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc.

Ideal Experience

• 7+ years of experience with client services management.
• Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics.
• Familiarity with ad-tech and MarTech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools.
• Demonstrated experience in deploying, managing, and growing scope of complex engagements focused on marketing measurement.
• Excellent written and verbal communication skills including advanced Excel and PowerPoint skills.
• Minimum BA/BS or equivalent.
• Independent decision maker. Can take calculated risks and deal with ambiguity.
• Takes initiative to improve and try new things
• Ability to work independently with minimal supervision within a strong team environment
• Comfortable with rapid change 
• Values diversity and integrity 

• 100% Remote
• Competitive Total Rewards and flexible paid time off
• Opportunities to give back through Measured for Good
• Engaged, diverse, and curious culture
• Award-winning technology powered by an agile, collaborative team

Measured values curiosity, integrity, aiming for the extraordinary,  customer obsession, and employee belonging. 

Measured promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading products.  Measured is committed to providing equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, hairstyle, religion, sex, national origin, age, disability, genetics, or any other protected characteristics.