Sr. Manager, Human Resources

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
 
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
 
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

• Serve as the first point of contact for performance management and employee relations issues, providing guidance and ensuring fair and consistent application of policies.
• Oversee day-to-day HR operations including onboarding, job changes, relocations, promotions, and exits in partnership with HR Business Partners.
• Manage execution of cyclical HR programs (e.g., engagement surveys, year-end processes)
• Collaborate with Talent Acquisition to ensure timely and effective hiring for open positions.
• Provide guidance on job descriptions, salary ranges, and internal mobility in partnership with HR Business Partners.
• Provide guidance to employees on LOA and benefits programs and assist with escalated inquiries.
• Drive consistency in HR practices across districts and region while balancing the unique needs of field environments
• Provide on-the-ground HR support as needed, including store visits, field travel, and direct engagement with employees and leaders

• Provide guidance on policy interpretation, employee relations issues, and conflict resolution.
• Conduct investigations and recommend solutions for employee concerns in compliance with company policies and legal requirements. Partner with Employee Relations team for escalated issues.
• Proactively identify employee relations risks and trends across the field organization; develop and implement mitigation strategies in partnership with leadership where appropriate.
• Ability to relate, influence, and coach employees at all levels in the organization
• Partner with leaders to foster a positive work environment and drive employee engagement initiatives.

• Support performance management processes, including goal setting, quarterly snapshots, and development planning.
• Partner with Learning & Development to identify training needs and facilitate employee development programs.
• Assist in succession planning and talent review processes in partnership with HR Business Partners.
• Support cross-functional collaboration and matrixed leadership models.
• Coach and develop people managers on effective leadership practices, including performance management, feedback, engagement, and inclusive leadership behaviors.

• Partner with HR Business Partners to drive organizational design efforts to align structure with strategic priorities.
• Lead change management and org effectiveness initiatives including communication planning, stakeholder engagement, and resourcing.
• Champion a high-performance, inclusive culture that supports innovation and agility

• Monitor and analyze HR metrics to inform decision-making and continuous improvement.
• Ensure accurate and timely updates in HRIS systems and maintain employee records.
• Ensure compliance with global policies and local labor regulations.
• Partner with Finance and Legal on budget planning, risk mitigation, and governance.

• Strong knowledge of employment laws and HR best practices.
• Excellent interpersonal, communication, and problem-solving skills including conflict resolution.
• Strong coaching skills.
• Ability to manage multiple priorities in a fast-paced environment and demonstrate proactive approach.
• Experience managing cross-functional projects and initiatives
• Strong analytical skills with the ability to interpret HR metrics and trends.
• Experience in change management.
• Proficiency with Microsoft platforms (Word, Excel, PowerPoint, Visio & Teams), and HR people platforms (Workday a plus)

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry, Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.