Sr. Product Consultant I

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Senior Product Consultant I is responsible for leading high-visibility communications and training for Life & Disability (Group Benefits) product updates-especially multi state Paid Family and Medical Leave (PFML)-turning complex regulatory and operational changes into clear, compliant messages for internal partners, brokers, customers, and participants. The role will own and continuously improve the end-to-end content ecosystem (web, email campaigns, webinars/trainings, and customer/participant mailings), partnering closely with Product, Legal/Compliance, SMEs, and eBusiness/SEO to ensure accuracy, timeliness, and usability. Guided by our purpose - always with you building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity at the center of major, fast-moving state programs, directly shaping how customers understand and act on benefit changes-while also driving process improvements that reduce friction and cost for the business.
Key Responsibilities

• Create/coordinate internal and external communications on Life and Disability products, including email campaigns for brokers and customers related to PFML and other Group Benefits communications
• Update collateral for content/design, including slipsheets, presentations, etc
• Support web and digital updates to SharePoint, metlife.com, HighSpot, etc
• Support product launches, including internal/external communications and training
• Support thought leadership inquiries and enablement (e.g., membership/conference/training activation), helping position the organization as a Disability & Absence leader

Required Qualifications

• Excellent writing and editing skills as well as attention to detail
• Strong product knowledge of the Life and Disability space
• Ability to juggle multiple deadlines and priorities
• Strong technology skills, including Adobe Acrobat Pro, SharePoint, Word, PowerPoint, and Excel

Preferred Qualifications

• Bachelor's degree preferred
• Sense of design and understanding of the MetLife brand
• Experience with Brainshark
• Experience with Copilot

The expected salary range for this position is $80,000- $115,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.