Lead product design, requirements, prioritization, and delivery for complex cross-functional initiatives. Build adoption and customer-health dashboards, analyze usage and competitive positioning, resolve customer escalations, and translate feedback into product improvements. Support enablement through webinars, documentation, and training, while representing the product with customers, advisory boards, and executive stakeholders. Partner closely with Engineering, UX, Platform, Support, Services, Growth, and Customer Success teams.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
What You’ll Do
- Lead product design and requirements across complex, cross-functional initiatives, partnering closely with Engineering, UX, Platform, and Success teams to align on scope, dependencies, and delivery approach.
- Build and maintain reporting and dashboards that give internal teams (Product, Growth, Leadership) clear visibility into product adoption, usage, and customer health.
- Act as a go-to subject matter expert for customer escalations, partnering with Support, Services, and Engineering to diagnose issues and drive them to resolution.
- Translate customer feedback and usage data into clear product requirements and prioritization recommendations.
- Conduct competitive market analysis and continually assess the product's competitive position domestically and internationally.
- Support and help scale internal and external enablement (webinars, documentation, training) so Support, Services, and Customer Success teams can operate more self-sufficiently.
- Represent the product in customer-facing settings, including advisory boards, escalation calls, and adoption reviews.
What You Will Bring to Coupa
- 7+ years of product management experience, ideally in B2B SaaS, fintech, or payments.
- Demonstrated ability to lead cross-functional initiatives from ambiguous requirements through to delivery, coordinating effectively across Engineering, UX, and business stakeholders.
- Strong analytical skills, with hands-on experience building or using dashboards/reporting tools (e.g., Metabase, Looker, Tableau) to drive product and business decisions.
- A track record of resolving complex customer issues and turning escalations into durable product or process improvements.
- Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels.
- A collaborative, "roll up your sleeves" mindset paired with sound judgment on when to lead and when to support.
- Comfort operating with incomplete information and adapting quickly as priorities shift.
- Experience in Expense Management, Corporate Cards, or related Finance/Procurement domains.
- Familiarity with SQL and comfort querying data directly to answer product questions.
- Experience working with or presenting to customer advisory boards or executive audiences.
- Knowledge of ERP systems such as SAP, Oracle, NetSuite, or PeopleSoft.
- BA/BS technical degree preferred; MBA is a plus, or equivalent work experience.
Preferred Skills:
This role is fully remote within the US
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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