Sr. Product Manager, Multi-Channel Comms

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We are seeking a highly driven and proactive Product Manager to join eBay’s Conversion Programs team. In this role, you will take charge of and develop customer-facing communications that drive conversion, revenue, and sustained customer engagement.

You will be responsible for crafting and delivering the strategy for a multimillion-dollar communications portfolio passionate about Email, Push Notifications, and Native Hub Notifications. You will innovate on how and when we engage customers across the funnel, using experimentation and data to continuously improve outcomes.

What you will accomplish:

• Proactively find opportunities to improve conversion performance across the communications portfolio, increasing experimentation cadence and learning velocity.

• Identify, size, and prioritize opportunities using data-driven insights, forecasting business impact and balancing customer needs, business value, and implementation effort.

• Lead experimentation efforts end-to-end: define hypotheses, develop A/B tests, determine KPIs, and ensure high-quality test execution.

• Implement customer experience improvements and performance optimizations based on test results and ongoing analysis.

• Develop and maintain project plans, lead dependencies, and ensure execution readiness across multiple workstreams.

• Surface risks and blockers early, drive resolution, and maintain supporting documentation.

• Measure and evaluate results against defined KPIs, synthesize insights, and make recommendations for scaling, iteration, or deprecation.

• Continuously collect insights through customer feedback, performance analysis, market research, and driven benchmarking to inform future innovation.

What you will bring:

• 4+ years of experience in product, growth marketing, business, or consulting roles with a strong focus on customer conversion and performance optimization; 2+ years of experience in e-commerce or marketplace environments. Marketplace experience is strongly preferred.

• Confirmed experience owning and optimizing performance-based lifecycle communications (email, push, in-app, or similar), including audience strategy, trigger logic, messaging, and measurement.

• Strong experimentation approach, with hands-on experience designing hypotheses, forecasting impact, running A/B tests, interpreting results, and translating findings into scalable improvements.

• Deep comfort with metrics and data, including defining success metrics, monitoring funnel and health KPIs, diagnosing performance issues, and making data-informed tradeoffs between short-term gains and long-term customer value.

• Highly organized and passionate about results, with strong attention to detail. Prefers action and continuous improvement. Has a strong ability to identify the most efficient path to impact.

• Familiarity with CRM, marketing automation, or experimentation platforms, and the ability to work effectively with technical partners on requirements, data dependencies, and implementation.

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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