Sr. System Analyst

The worker performs highly advanced computer systems analysis and administration work for the Office of the Attorney General Child Support Division. Provides operational enhancements, maintenance and support for a suite of software products, including, but not limited to: AIX/Unix/Windows based systems that support the TXCSES 2.0 infrastructure applications; IBM HTTP Server, IBM Web Content Manager, IBM WebSphere Portal Server, IBM WebSphere Application Server, Adobe LiveCycle, Apache Ant, EMC Documentum WAS and Content File Store. Provides secondary support for other suites of products, such as Tivoli Workload Scheduler, Fault Tolerant Agent, WebSphere Message Queue (MQ), WebSphere Process Server, and GoAnyWhere tool. Plans, trains, assigns, or mentors the work of others.

Minimum Requirements:

• Experience in overseeing and performing daily system operations, monitoring and maintenance, verifying the integrity and availability of software, server resources, systems and key processes, reviewing system and application logs, and verifying uptime and availability; performs regular security monitoring to identify any possible intrusions; conducts regular system audits to ensure accuracy of the various environments and applications; conducts regular account administration; determines environment build out specifications; provides configuration requirements for hardware and software, peripherals, services, settings, directories, and storage in accordance with standards and project/operational requirements; installation/configuration, operation, and maintenance of systems hardware and software; develops and maintains reports, documentation for installation and configuration procedures; contributes to and maintains system standards
• Experience with applying patches, upgrades and configures system software that supports project or operational needs, validation efforts; configures and adds new services as needed; maintains operational and configuration procedures; performs performance reporting to support capacity planning; performs performance tuning, hardware upgrades, and resource optimization; provides specifications for application CPU, memory, and disk partitions
• Experience with overseeing and performing technical research and development to enable continuing innovation within the infrastructure, assists project teams with technical issues in the planning, development, and implementation phases; defines needs, benefits, technical strategy, environment build-out efforts, high availability and failover design requirements and their configurations in support of executing, testing and rolling-out of the solutions; researches and tracks life cycle support of various COTS products and conduct version compatibility research efforts
• Experience with Remedy incident requests and prioritizing support tasks; provides Tier III support, including but not limited to: investigates and troubleshoots issues, provides performance tuning, utilization monitoring, backup strategies, disaster recovery, user support, documentation and supports tasks to repair and recover from hardware or software failures; coordinates and communicates with impacted constituencies
• Experience working in COTS application product implementation and administration, systems analysis, systems administration, data processing, information technology
• Experience with applications on UNIX and/or Windows platforms
• Experience in configuring, installing and supporting IBM COTS products
• Experience with Active Directory, Tivoli Directory Server, or LDAP concepts and working experience in directories
• Experience in FTP Management, and knowledge of core Internet and networking protocols, firewalls and other network security systems
• Knowledge of project management principles and practices
• Skill in independently managing and completing concurrent complex projects within designated time frames with a high degree of accuracy
• Skill in research methods and troubleshooting issues, data analysis and problem solving, and the ability to work with a technical and service-oriented team of professionals
• Skill in identifying and resolving problems using strong analytical techniques, innovative approaches, and taking initiative in preventing and solving problems.
• Skill in effective oral and written communication.
• Skill in exercising sound judgment and effective decision making
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service

Preferences:

• Graduation from an accredited four-year college or university with a Bachelor of Science in Computer Science, Management Information Systems, Engineering, Mathematics, or closely related discipline
• Experience: IBM COTS IBM product suite:, WebSphere Application Server, WebSphere Compute Grid, WebSphere Process Server, WebSphere Portal software
• Experience: Clustering, high availability, and failover technologies and their configurations
• Experience: Active Directory or LDAP concepts and working experience in directories
• Experience: Administrating core Internet and networking protocols, firewalls and other network security systems
• Knowledge: Network and Client platforms
• Knowledge: IBM ClearCase and ClearQuest (Rational Tools)
• Knowledge of Texas Child Support Program
• Knowledge of Texas Child Support Enforcement System

All your information will be kept confidential according to EEO guidelines.