Staff Site Reliability Engineer

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo’s 500+ employees are located in more than 10 countries around the world.

We are seeking a highly skilled and experienced Staff Site Reliability Engineer to join our DevOps squad. This role will focus on leading technical initiatives, optimizing CI/CD pipelines, automating infrastructure provisioning, and ensuring platform resilience. The ideal candidate will have a strong background in CI/CD, Infrastructure as Code (IaC), and cloud technologies, as well as the ability to mentor engineers and contribute to the overall stability and scalability of our platform.

Responsibilities:

Technical Leadership:

• Lead the implementation and optimization of CI/CD pipelines.

• Develop and maintain Infrastructure as Code (IaC) scripts to automate infrastructure provisioning and management.

• Identify and implement automation opportunities to improve efficiency and reduce maxnual effort.

• Ensure best practices in CI/CD and IaC to promote consistency, repeatability, and compliance.

Platform Resilience:

• Maintain CI/CD resilience by avoiding unplanned or uncommunicated changes.

• Serve as an example of diligence and reliability to the team.

Technical Contributions:

• Make high-impact technical contributions recognized by the team and organization.

• Write effective post-mortem documentation for internal and external stakeholders.

Mentorship:

• Mentor and provide constructive feedback to engineers across the company.

• Review pull requests and source code, focusing on improving CI/CD and automation practices.

Consultation and Problem-Solving:

• Serve as a consultant for engineers from different squads.

• Solve complex and unknown problems under pressure.

Technology Trends and POCs:

• Stay up-to-date with the latest technology trends in CI/CD and automation.

• Lead and execute Proof of Concepts (POCs) to introduce new technologies to the team.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Technical Expertise:
Proficiency in CI/CD tools such as Argo and Codefresh.
Expertise in Infrastructure as Code (IaC) tools like Terraform.
Strong knowledge of Docker and Kubernetes for containerization and orchestration.
Experience with service mesh technologies such as Istio.
Proficiency in monitoring and observability tools like Grafana, Grafana Loki, Honeycomb, OpenTelemetry, and Prometheus.
Proficiency in AWS cloud services.

Experience:
Hands-on experience with automating deployment processes and integrating CI/CD pipelines.
Experience with support and participation in OnCall rotations.
Experience with programming languages such as Golang, Java, or Groovy can be considered a plus.

Soft Skills:
Strong problem-solving skills, especially under pressure.
Ability to mentor and provide constructive feedback to engineers.
Effective communication and collaboration skills.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 131,600.00 to 210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.