Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Ensure proper handoff, follow-up, and execution of identified service opportunities in collaboration with sales and services teams.
Partner with SHI sales teams to consult with customers and identify staffing and staff augmentation resources and needs.
Train and equip SHI sales teams with the essential knowledge and tools on the staff augmentation service, so that sellers can effectively use and market this service.
Assess and understand client needs related to staff augmentation, including specific skills, experience levels, and project durations. Tailor solutions to meet these unique requirements.
Design customized staff augmentation services and develop detailed proposals that align with client needs. Include clear timelines, deliverables, and expected outcomes.
Match the identified talent with client projects, ensuring a high degree of compatibility in terms of skills, experience, and work culture.
Support the onboarding process for augmented staff, ensuring they have all the necessary information, tools, and support to integrate seamlessly into client teams.
Regularly monitor the performance of staff placed with clients, collecting feedback from both parties to ensure satisfaction and address any issues promptly.
Continuously seek feedback from clients and augmented staff to identify areas for improvement in the service offering. Implement changes to enhance service quality and client satisfaction.
Support the billing and invoicing tasks when needed, ensuring the accuracy and timeliness of requests.
Build and maintain strong relationships with clients and augmented staff, acting as a bridge between them. Ensure open and effective communication throughout the project duration.
Ensure all staff augmentation services are delivered in compliance with relevant laws, regulations, and best practices. Maintain comprehensive documentation for all projects and placements.
Additional Responsibilities
Stay informed about trends and developments in staff augmentation and clients' wider industry sectors. Use this knowledge to adapt and refine service offerings.
Collaborate with various teams, including MSAG Consultants, Account Executives, and solution experts, for customer-facing engagements.
Conduct discovery calls to gather specific customer requirements and expectations.
Provide overviews of relevant service opportunities to generate interest in follow-up meetings with subject matter experts.
Create and maintain supporting documentation and tools to identify up-sell and cross-sell opportunities.
Maintain necessary certifications relevant to SHI's solution projects.
Stay updated with IT trends, features, releases, and programs.
Track and report on service opportunities, providing both summary and detailed insights to leadership.
Engage with customers to assess, implement, and manage IT solutions.
Develop custom statements of work (SOWs) detailing service engagements and their value.
Behaviors and Competencies
Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
Results Orientation: Can set strategic goals for the organization and lead multiple teams to achieve these goals, demonstrating a strong orientation towards results.
Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
Willingness to Learn: Can apply new learning to daily work, encourage and facilitate learning in others, and actively make changes to work based on feedback.
Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
Consultative Sales: Can take ownership of complex sales initiatives, collaborate with team members, and drive sales results through a consultative approach.
Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
Skill Level Requirements
Ability to create clear and effective technical documentation. - Intermediate
The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Intermediate
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
The ability to effectively utilize advanced Excel features for data manipulation and visualization. - Intermediate
Proven experience in structured cabling, end-user device deployments, and conducting site surveys. - Intermediate
Other Requirements
Completed Bachelor’s Degree or relevant work experience required
2+ years of experience in a similar role
Ability to travel to SHI, Partner, and Customer Events
Ability to travel 10%
The estimated annual pay range for this position is $70,000 - $120,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Top Skills
SHI International Corp. Austin, Texas, USA Office
1301 South Mo-Pac Expressway, Suite 375, Austin, TX, United States, 78746
Similar Jobs
What you need to know about the Austin Tech Scene
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
