Strategic Account Executive

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

We're looking for an experienced Strategic Account Executive to own Swap's most complex, highest-value opportunities. You'll run multi-threaded sales cycles into enterprise e-commerce brands and global retailers, engaging C-suite and VP-level stakeholders across commercial, operations, finance, and technology functions. This is not a velocity role - you'll be trusted with a concentrated book of named strategic accounts where deal sizes, stakeholder complexity, and commercial nuance demand a consultative, operator-minded approach.

You'll partner closely with executive leadership, product, marketing, and customer success to shape bespoke commercial narratives, navigate procurement and legal, and land logo-defining wins that shape Swap's enterprise trajectory.

This is a hybrid role based in New York, with three in-office days per week.

• Own a named list of strategic enterprise accounts end-to-end, from account planning through to close and expansion

• Lead executive-level discovery with CFOs, COOs, CTOs, and Chief Digital Officers to uncover strategic pain and quantify commercial impact

• Build and execute multi-threaded account strategies across complex buying committees, often spanning multiple geographies and business units

• Craft tailored commercial narratives around Swap's cross-border, tax, returns, demand planning, and agentic storefront capabilities - tying them to board-level priorities

• Navigate sophisticated procurement, legal, security, and finance processes to structure and close six- and seven-figure ARR deals

• Partner with product and executive leadership to shape deal structures, custom commercials, and strategic partnerships

• Forecast with precision and maintain rigorous pipeline hygiene in HubSpot, Gong, and LinkedIn Sales Navigator

• Act as a trusted advisor to prospects, and as a voice-of-the-market internally to product and GTM leadership

• 7+ years closing complex SaaS deals, with a demonstrable track record in enterprise or strategic segments

• Proven history of consistently exceeding quota on six- and seven-figure ARR deals with 6-12+ month sales cycles

• Experience selling into enterprise e-commerce, retail, or consumer brands - ideally across commerce infrastructure, payments, logistics, or operations software

• Executive presence and the credibility to hold strategic conversations with C-suite and VP-level buyers

• Mastery of a modern enterprise sales methodology (MEDDPICC, Command of the Message, Challenger etc)

• Deep understanding of the e-commerce ecosystem, tech stack integrations, and the commercial levers that matter to global brands

• Experience navigating procurement, legal, and security reviews at large organisations

• Strategic and commercially sharp - you think like an operator, not just a seller

• A confident, credible communicator who can move fluidly from boardroom to product deep-dive

• Highly organised and disciplined in managing long, complex cycles across multiple stakeholders

• Intellectually curious about commerce, AI, and how global brands actually run

• Ambitious and competitive, but measured - you play the long game on accounts that matter

• Collaborative by default, knowing strategic deals are won as a team

• Competitive base salary with uncapped commission structure

• Meaningful stock options in a high-growth startup

• Competitive PTO with public holidays additional

• Private Health

• Pension

• Wellness benefits

• Breakfast Mondays

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.