Surveillance Analyst

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Surveillance Analyst

As a Surveillance Analyst, you'll play a crucial role in keeping our customers and platform safe by investigating high-risk activity and ensuring compliance with AML/CFT regulations.

This isn't just another corporate compliance job at Wise, we do things differently. Our team thrives in a collaborative, fast-pace environment where you'll have the autonomy to make impactful decisions. If you're analytical, detail-oriented, and ready to grow your career in financial crime risk, this is your opportunity to join one of the most dynamic teams in Austin!

What You'll Do

• Investigate high-risk customers, analyze transactions, and determine potential risks.
• Review complex cases with a deep understanding of Wise's compliance framework and global regulatory requirements.
• Perform due diligence using internal and external data sources, assessing business structures, country risk, and customer profiles.
• Make informed, risk-based decisions and document findings with clarity and accuracy.
• Communicate directly with customers on escalated cases-balancing empathy with strong decision-making
• Work cross-functionally with internal teams to evolve policies, improve processes, and enhance risk management strategies.
• Identify suspicious activity and escalate concerns to AML and fraud teams when necessary.
• Contribute to a culture of continuous learning and knowledge-sharing across teams.

About you:

As the Surveillance Analyst you should have the following skills:

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
• You're flexible with working hours - your shifts would include some weekends
• You have an exceptionally inquisitive mind. You are always looking out for more information where available, enjoy conducting investigative research utilising open-source research systems.
• You have a great eye for detail. You are meticulous and can look at information with factual precision;
• You have exceptional logical thinking. You are naturally able to interpret data and draw logical conclusions;
• You have great communication skills, both written and verbal. You are able to express your thoughts concisely and logically; you're able to communicate in a cross-team environment;
• You're able to articulate and justify your decisions. You are confident and comfortable making independent judgement calls;
• You're able to work under pressure. You can multitask efficiently and take responsibility in challenging situations;
• You're punctual, independent, proactive and curious to learn;
• You're a true team player but happy working alone on independent projects/tasks;
• You're open to and value feedback in order to improve

• Salary: 29.80 USD per hour
• This is a hybrid position located in Austin, Texas and not fully remote. You must be able to commute to the office or open to relocation
• You must already be legally authorized to work in the US, we cannot sponsor Visas for this position
• Click here to learn more about the benefits that we offer at Wise

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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