Team Lead, Sales Development Representative (Hybrid,Austin)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

Hybrid role balancing elite individual performance (70-80%) with team management (20-30% / 4-6 hours weekly). Bridges SDR/CDR team and leadership, driving personal quota and team success through coaching, operations, and accountability.

​What You’ll Do: 

Individual Performance (70-80% of time)

• Consistently exceed personal quota and attainment goals

• Maintain superior daily KPI performance as team benchmark

• Execute strategic prospecting campaigns and build high-quality pipeline

• Collaborate effectively with AEs; operate with complete autonomy

Team Management & Operations (20-30% of time)

• Coordinate team scheduling, coverage, and departmental programs (SPIFFs, contests, call blocks)

• Run enablement sessions and lead team wrap-up meetings

• Provide management coverage when SDR/CDR Manager is absent

• Serve as first point of contact for SDR/CDR support needs

Coaching & Development

• Actively seek coaching opportunities, including regular cold call monitoring

• Provide structured, ongoing coaching to all team members

• Lead new hire onboarding and develop struggling SDRs/CDRs with targeted plans

• Share best practices and model elite prospecting behaviors

Accountability & Performance Management

• Hold team accountable for daily KPIs and activity metrics

• Ensure forecasting accuracy and updated opportunity notes

• Monitor performance trends, address issues proactively

• Track and report team metrics; implement corrective action plans

Leadership & Influence

• Drive positive energy, collaboration, and team morale

• Contribute strategic ideas for process improvements

• Foster culture of excellence and accountability

Success Metrics

First 90 Days: Exceed personal quota, establish coaching cadence, lead effective wrap-ups/enablement, balance duties, build trust, implement one process improvement

Ongoing: Sustained personal quota/KPI excellence (primary), team hitting goals, measurable coaching impact, smooth operations, positive morale

Key Distinctions from Senior SDR

Uniquely responsible for: proactive coaching (vs. observation-based), team KPI accountability, coordinating operations/scheduling/programs, leading wrap-ups, administrative compliance, management coverage, formal performance management/reporting

Career Path

Positioned for: promotion to SDR/CDR Manager or sales management roles with sustained excellence in individual performance and team management.

Reports to: SDR/CDR Manager

Direct Leadership: Assigned SDR/CDR team 

Collaborates with: Sr. SDRs/CDRs, AEs, Sales Leadership

Individual performance remains the primary focus; management duties integrated efficiently without compromising quota attainment.

What You’ll Need:

• 6+ months as SDR/CDR at CrowdStrike (preferably Sr. SDR/CDR experience)

• 90% or higher rolling 6 month attainment, with consistent KPI achievement

• Demonstrated coaching ability and leadership qualities

• Strong organizational and communication skills

• Preferred: Team leadership experience, process innovation track record, deep CrowdStrike knowledge

#LI-HK1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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