Technical Account Manager

Responsibilities

• Serve as a trusted advisor to CISOs and security leaders, translating technical findings into business impact and cyber risk insights.

• Help customers make informed decisions on risk prioritization, mitigation strategies, and where security investments have the highest impact.

• Own and drive the end-to-end lifecycle of customer relationships and engagements, including onboarding, assessment coordination, scoping, prerequisites, and operational execution.

• Maintain an ongoing risk narrative for each customer, connecting assessment results, platform insights, and remediation progress over time.

• Work with internal teams, including red team, blue team, threat intelligence, and platform specialists, to ensure successful engagement delivery.

• Guide customers in understanding and interpreting cyber exposure models, attack paths, risk & mitigation insights generated by Cye's platform.

• Support executive-level conversations around prioritization of remediation, security investments, and measurable risk reduction.

• Drive long-term customer retention through consistent value realization and measurable outcomes.

• Identify opportunities for deeper platform usage, additional assessments, and service expansion.

• Partner with sales teams to support expansion discussions grounded in the customer's risk posture and security maturity.

Qualifications

• 4+ years of experience in cybersecurity, security consulting, cyber risk management, or technical customer success within enterprise environments.

• Experience working directly with CISOs, security leaders, or executive stakeholders.

• Strong understanding of enterprise security environments (networking, infrastructure, cloud) - required.

• Ability to translate complex technical findings into clear, risk-based narratives for business stakeholders.

• Comfort discussing risk trade-offs and prioritization decisions with both technical and business stakeholders.

• Experience scoping or leading security assessments, penetration testing engagements, or security reviews.

• Strong organizational and project management skills, with the ability to manage multiple customer engagements simultaneously.

• Excellent communication and stakeholder management skills.

• Fluent in English.

Strong advantage

Familiarity or experience with cyber risk quantification, including concepts such as:
-Loss magnitude
-Likelihood/probability
-Financial impact of cyber scenarios
-FAIR or similar methodologies
Background in security consulting, advisory, or enterprise architecture.