The Technical Change Manager oversees change control processes, assesses risks, coordinates with IT and security teams, and drives change management within Agile frameworks.
Technical Change Manager
Location: Chicago - Remote
JOB SUMMARY
The Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking.
KEY RESPONSIBILITIES
- Manage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changes
- Assess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environments
- Coordinate change scheduling and communication with client IT, security, and business teams across regulated industries
- Develop user-facing communication and readiness content for technology-driven changes
- Maintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagements
- Conduct post-implementation reviews (PIRs) and document lessons learned
- Integrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriate
- Identify patterns in failed or rolled-back changes and drive process improvement
QUALIFICATIONS
- Bachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome
- 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments
- Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferred
- Knowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operations
- Experience with OCM principles or change readiness activities strongly preferred
- ITIL v4 certification is a great to have
- Strong analytical judgment — you know a high-risk change when you see one
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate Property and Casualty coverages, and convert prospects into policyholders. Representatives receive paid training and licensing support, work remotely, and follow a schedule including one weekend day. The role requires strong communication, persuasion, organization, computer skills, and at least two years of sales or service-related experience.
Top Skills:
High-Speed InternetPc
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Leads a Commercial Casualty Excess Claims team, ensuring resources, technical expertise, service quality, claims strategy, reserving accuracy, and settlement decisions meet company standards. Partners with underwriting, legal, reinsurance, brokers, insureds, and counsel to manage complex claims. Develops staff, addresses performance issues, drives continuous improvement, prepares operational and performance reports, and monitors legislative, regulatory, and litigation developments.
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software • Defense Technology
Leads the strategy, engineering, delivery, and operations of global enterprise infrastructure across networking, cloud platforms, on-premises systems, data centers, identity, and automation. Manages Network Engineering, Cloud Platform Engineering, and IT Infrastructure Engineering organizations; establishes service-management practices, resiliency standards, security controls, budgets, vendor relationships, and operational metrics. Partners with cybersecurity and business teams to deliver scalable, secure, cost-efficient infrastructure and leads major incident response and modernization initiatives.
Top Skills:
AiopsAWSBackup And RecoveryCi/CdCloud IdentityCloud NetworkingColocationComputeConfiguration ManagementData CentersDevOpsDisaster RecoveryEnterprise NetworkingFirewallsInfrastructure As CodeInfrastructure AutomationItilLoggingAzureMulti-CloudNetwork Access ControlNetwork SegmentationObservabilityRoutingSaseSd-WanStorageSwitchingVirtualizationVpnWanZero-Trust Network Access
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
