Technical Implementation Engineer I

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Technical Implementation Engineer role is primarily responsible for implementing and supporting Alkami’s software products. As a Technical Implementation Engineer, you will be a part of a small but growing team of talented people responsible for implementing a complex enterprise banking software solution in a fast-paced, results oriented environment. The ideal candidate will have a background in financial software experience, especially with core banking systems such as Symitar, Corelation, DNA CoreAPI, Fiserv Premier, FIS IBS, and many others, working directly with clients as well as internal project managers, product owners, and development resources. The candidate should be knowledgeable of core conversions and how to handle complex data issues.
The environment is .NET with a SQL and Postgres back-end, and each project requires integration with third party vendors including proprietary credit union and bank host systems. Relationship building is an important aspect of the position, where the individual will focus on securing strong professional relationships with clients. In addition, the individual will provide technical leadership and project coordination.
Successful candidates must have a strong sense of urgency and ownership to drive technical challenges to completion working collaboratively with both internal and client facing technical resources. The ideal candidate will keep up to date with technology, and suggest ways to incorporate new products and policies to help to enhance efficiency and productivity.

Key Responsibilities & Duties

• Install, configure, customize and resolve all technical issues related to the ORB platform

• Identify technical challenges and provide recommendations for improvement, focusing on client satisfaction and efficiency

• Work closely with internal stakeholders to resolve complex technical issues

• Assists in mentoring junior level team members

• Go-to person for a wide range of problem complexities and areas

• Ability to solve most high level problems independently

• Solid understanding of core banking systems

• Ability to handle core conversions

Qualifications:

• 1-2+ years T-SQL Experience

• 0-1+ years .NET Framework, C#

• 0-1+ years ASP.NET MVC 3/4/5

• 1-2+ years general development experience

• 1-2 years experience with banking cores (Fiserv, FIS or Jack Henry)

Desired Skills:

• Powershell or other scripting language experience

• Previous experience in implementing systems with a focus on scalability and high-availability

• Core Banking System or Treasury management knowledge

• Familiarity with check deposits

The salary range for this position is: $68,000 - $81,120Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.