Technical Instructional Designer

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

TITLE: Technical Instructional Designer

WHAT YOU’LL DO

We are seeking an accomplished Senior Learning Developer with a strong track record as an instructional designer to join our team at Duck Creek University. As an integral part of our organization, you will be responsible for designing and developing cutting-edge learning experiences for our employees, customers, and partners. Leveraging your expertise in instructional design and adult learning theory, you will collaborate closely with subject matter experts and stakeholders to create engaging training materials and programs that meet the diverse needs of our audience. The Senior Instructional Designer will work closely with the Instructional Design team and the Senior Director of Duck Creek University to analyze, plan, and execute the creation of learning assets and environments for our students.  

Job Functions & Responsibilities:  

• Collaborate with subject matter experts to assess learning needs and define clear objectives for training programs. 
• Design and develop innovative learning materials, including e-learning modules, instructor-led training materials, videos, job aids, and assessments. 
• Apply instructional design principles and best practices to create effective and engaging learning experiences. 
• Work closely with multimedia specialists, trainers and other team members to produce high-quality multimedia training content. 
• Conduct thorough needs assessments, task analyses, and evaluations to measure the effectiveness of training initiatives. 
• Stay informed about emerging trends and technologies in instructional design and adult learning theory to continuously enhance our training offerings. 
• May act as a team lead in delivering content for Duck Creek Products 
• Perform other job-related duties assigned to you that relate to the successful creation of learning assets.  

WHAT YOU’VE DONE:

REQUIRED: 

• 2+ years of creating learning assets leveraging modern e-learning tools such as Articulate, storyline and Adobe Captivate 
• Bachelor’s degree in Instructional Design, Education, or a related field (master’s degree preferred) or an equivalent combination of education and experience. 
• Proven experience in instructional design and development, preferably in a corporate or technology-driven environment. 
• Deep understanding of instructional design principles, adult learning theory, and learning technologies. 
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and learning management systems (LMS). 
• Strong project management skills with the ability to manage multiple projects concurrently. 
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. 
• Creative thinking and problem-solving abilities, coupled with a passion for learning and professional development. 
• Experience working in a technology organization to support new and existing product launches and enhancements. 
• Proven track record of managing multiple projects with success in delivering learning assets on time. 
• Strong Presentation and communication skills. 

Knowledge, Skills, Abilities & Behaviors:  

• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and learning management systems (LMS). 
• Strong project management skills with the ability to manage multiple projects concurrently. 
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. 
• Creative thinking and problem-solving abilities, coupled with a passion for learning and professional development. 
• Experience working in a technology organization to support new and existing product launches and enhancements. 
• Proven track record of managing multiple projects with success in delivering learning assets on time. 
• Strong Presentation and communication skills. 

Work Environment & Other Requirements: 

• Travel: [ x ] 0-10%  

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected]. 

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

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Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

For reference, the expected salary range for this position is generally positioned as follows based on candidate location:

• 91,500 – 130,700: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
• 87,200 – 124,500: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
• 82,900 – 118,400: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
• 73,400 – 114,700: For all other U.S. locations

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.

Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information.

AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Duck Creek Technologies offers a comprehensive benefits package, which includes:

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.