Technical Services Engineer

Join the Charter Steel Commercial team as a Technical Services Engineer. 

Alternative job titles: Customer Technical Services, Technical Sales Engineer, Technical Services Representative

Job Summary: 

Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to understand their application requirements, develop material specifications, and ensure Charter's products deliver the right performance for their needs. Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries.

Position Specifics:

• Location and Travel:  This is a remote position with up to 40% travel to customer locations throughout the U.S. and Charter Steel facilities in Wisconsin and Ohio. Candidates must reside in a state where Charter Steel is authorized to employ remote employees.

• Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time.

Key Responsibilities:

• Learn the specification review, MDS review, material claim processes and be able take on the process as needed.

• Manage customer claims and respond to field issues/concerns.

• Understand internal technical resources and leverage them in support of customer expectations.

• Report significant customer technical issues to all levels of the business.

• Lead and/or support New Product Development within Charter as well as partnering with the customer.

• Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy.

• Act as a technical resource for the Sales function (both Inside and Outside Sales).

• Interpret customer specifications to recommend the appropriate Charter product for a given application.

• Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application.

• Recommend improvements to the customer’s process or business’s manufacturing process to support the product offering to the end customer.

• Attend and participate in industry/association events in support of Charter’s products.

• Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues.

• Develop strong technical relationships with customers to work through issues.

• Influence and suggest improvements for customer’s processes.

• Follow Environmental, Quality, and Safety Management System procedures and requirements.

• Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.

What You Will Need:

• Bachelor’s Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience

• Five plus years’ in process engineering or manufacturing in the production or use of Charter products or steel-making

• Two plus years' experience involving customer interactions.

• Strong understanding of the specialty metals or steelmaking process.

• Effective written and oral communication skills.

• Technical ability to understand, recommend, and raise concerns with customer specifications.

• Technical ability to understand customer processes and associated technical needs

• Interpersonal skills to work with individuals at all levels of an organization and utilize the internal knowledge base to solve technical problems.

• Experience in coaching and influencing others to achieve results.

• Proven ability to explain technical issues and influence product specifications with external and internal customers.

• Proficiency in the basic features of Microsoft Office software programs.

• Ability to travel up to 40%.

Nice to Haves:

• Master’s Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree.

• Experience in a related market as a customer or a supplier of steel products.

• Experience in strategic planning.

• Experience managing within a highly documented manufacturing quality system.

• Supervisory or managerial experience in a technical discipline.

• Experience with QS9000, ISO9000, and/or TS16949 quality systems.

Take the next step in your career, apply today!

About Charter Steel

Charter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. As a fully integrated steelmaker with locations in Ohio and Wisconsin, Charter Steel offers a full range of grade and size coiled products and vast technical service experience.Charter Steel is a member of the Charter Manufacturing family of companies.

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We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).