Technical Support Engineer, Enterprise Solutions - REMOTE

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Technical Support Engineer, Enterprise Solutions for Leica Biosystems is responsible for supporting Leica sales goals for the Leica Aperio portfolio and Enterprise Solutions projects.  By working closely with customers to install, configure, test and support the Leica product portfolio.

This position reports to Senior Global Manager, Enterprise Solutions and is part of the Enterprise Solutions team located in North America. It is a fully REMOTE position located anywhere in the U.S., but covering global regions.

In this role, you will have the opportunity to:

• Complete the software installations for our Digital Pathology Solutions by providing technical guidance during the complex pre-sales process and provide technical and commercial solutions to help achieve the assigned sales goals and business objectives.
• Provide escalated technical support to internal teams and external clients including installation support, maintenance and repair on hardware and software. Diagnose and resolve complex hardware, software, or connectivity issues.
• Work closely with various multi-functional teams throughout organization to influence product Implementation, Integration and improve solutions including the BU R&D teams and product management.
• Respond to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks)
• Lead the resolution of complex and challenging technical issues and projects requiring in-depth evaluation across multiple areas of Application, Integration and delivering solutions that require creativity, innovation, advanced analytical thinking, this includes responding to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks)

The essential requirements of the job include:

• Bachelors degree in Management Information Systems (MIS), Engineering or Computer Science or equivalent experience.
• Demonstrated understanding of IHC, Histology, Pathology marketplace or a related discipline.
• Proven knowledge & experience of the diagnosis, repair and maintenance of digital pathology instruments and software.
• Proven ability to discuss required network, system resources and security requirements with customer IT managers
• Working knowledge on installing and upgrading clients / servers in addition to installing additional peripherals such as network interfaces, firewalls, barcode readers, printers etc.

Travel Requirements:

• This position requires up to 10% flying and/or driving travel, which may include overnight stays.  Travel will primarily be domestic but may occasionally be international.

It would be a plus if you also possess previous experience in:

• Understanding of anatomic pathology or experience in medical lab environment preferred
• Knowledge of the diagnosis, repair and maintenance of Leica Biosystems Pathology instruments and software preferred
• Preferred technical certification relative to Networking or Security

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide. 

The annual salary range for this role is $110,000.00-$130,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. 

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

#LI-AP1

#LI-Remote

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].