Creates, edits, and coordinates complex technical documentation for a federal healthcare modernization project. Develops requirements, process documentation, user manuals, training materials, deployment guidance, and stakeholder communications. Researches technical concepts, interviews technical staff, collaborates with end-users, supports SDLC documentation, and delivers process and code deployment training. Requires strong technical writing, documentation, communication, and collaboration skills, plus experience with software development, testing, change management, and Microsoft tools.
We are currently looking for a Technical Writer for a 100% remote position supporting a large federal government healthcare modernization project. This role partners closely with development teams to create accurate technical documentation and support the deployment, management, and extension of knowledge management programs. The position uses Microsoft productivity and collaboration tools to document technical requirements, software processes, and deployment guidance.
This is a full-time position working collaboratively with technical staff, end-users, and project stakeholders to support documentation, knowledge sharing, and process adoption.
The candidate must reside within the continental US.
Responsibilities
- Create, edit, and coordinate complex IT-related documentation, including presentations, manuals, reports, policies, procedures, and specifications.
- Develop and distribute communications concerning product releases, core functions, and process or policy changes.
- Edit documentation for style, clarity, consistency, and compliance with customer guidelines, provide feedback on drafts, and participate in documentation review sessions.
- Research complex technical concepts to create and update technical documents, workflows, and user manuals.
- Conduct interviews with technical staff and collaborate with end-users to gather accurate information for comprehensive documentation.
- Document and communicate organizational processes, develop training materials, and conduct process and code deployment training to support adoption across people, processes, and technology.
- Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
Requirements
- Bachelor's degree in English, journalism, computer science, or a related discipline and at least five years of relevant technical writing experience.
- Proficiency with Microsoft Word, Excel, Project, SharePoint, and PowerPoint, with a strong understanding of good documentation practices.
- Experience across all phases of the System Development Life Cycle (SDLC), including creating User Requirements Documents and translating requirements into Functional Requirements Documents and Design Documents, when applicable.
- Previous software development experience, experience with change management and functional, regression, and performance testing, and demonstrated ability to develop and maintain documentation supporting coding, final code distribution, training, and code deployment.
- Strong written and verbal communication skills, attention to detail, and the ability to translate complex technical concepts into clear, accurate documentation.
- Ability to collaborate with technical staff and end-users to understand functional requirements, develop processes and procedures, and deliver documentation and deployment training.
Additional Qualifications
- Experience supporting the Department of Veterans Affairs (VA) or other federal agencies.
- Experience with SAFe/Agile software development and working effectively in a multi-stakeholder DevSecOps environment.
- Technical writing experience within the healthcare industry.
Security Clearance Requirements
- U.S. Citizenship is required.
- All selected candidates must successfully complete a background check.
- Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.
Benefits
- Medical/Dental/Vision.
- 401k with Employer Match.
- PTO + Federal Holidays.
- Corporate Laptop.
- Training Opportunities.
- Remote Opportunity.
VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Sorry, we are unable to offer sponsorship at this time.
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