Technology Solutions Analyst

Job Title

Technology Solutions Analyst

Job Description Summary

The Technology Solutions Analyst role provides support to Operations at the Regional and Property level, in working with Yardi, Nexus, MRI (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting.

Job Description

Core Responsibilities:

• Monitor ServiceNow queue and respond to client requests for support in a timely manner

• Document client requests and resolutions in ServiceNow

• Create knowledge articles (KBAs) within ServiceNow

• Ensure technology projects delivery of first-class quality within agreed budget and timeframe

• Daily interaction with users to assist with questions and corrections needed within the System

• Daily interaction as needed with various corporate departments to ensure accurate corrections are made

• Daily interaction with CAD Team to ensure Yardi system performance

• Assist with instruction on proper processes and procedures within the system

• Recommendations to Management when additional training is needed with individuals

• Assist users as needed for reporting and accounting questions within the System

• Assist with system errors and data anomalies as needed on daily basis

• Assist with set up of users and permissions within the system

• User and vendor troubleshooting within the system

• Track trends of service requests and work with clients to mitigate recurring incidents

• Prepare and understand client metric and status reports

• Additional assignments and projects as needed

• Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable

• Drive stakeholder communication and stimulate business project parties’ engagement

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 55,165.00 - $64,900.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”