Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As an Trading Operations Associate, you will provide high-quality support to enterprise-level clients, addressing issues related to order entry, execution, best ex, trade surveillance and high-touch order handling. You will build and maintain strong relationships, proactively monitoring client trading activity to ensure smooth operations. Collaborating with trading operations desks, IT, and compliance teams, you’ll resolve issues and offer relevant market insights. Additionally, you will ensure all trading activities comply with regulatory requirements while identifying and addressing potential risks. Your role will also involve gathering client feedback to enhance services and tools. The expected coverage hours for this role are 11:00 AM–8:00 PM ET.
Key Responsibilities:
Customer Support:
- Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat).
- Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
- Assist clients with troubleshooting and technical issues to ensure seamless operations.
Trading Services:
- Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary.
- Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients.
- Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution.
Collaboration and Feedback:
- Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently.
- Collect client feedback and share insights with product development and management teams to refine services and tools.
Compliance and Risk Management:
- Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies.
- Proactively identify and address potential risks associated with client operations and trading processes.
Qualifications:
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- At least 2-3 years of experience in brokerage operations, trading, or a related field.
- Proven experience in customer support, relationship management, and trading services.
- Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol. Options experience is a plus.
- Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months.
- Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
- Excellent English written and verbal communication skills to interact with internal and external stakeholders.
- Proficient verbal communication skills in a language other than English. Japanese or Korean are a plus.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- High ethical standards and a commitment to maintaining confidentiality.
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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