Design, develop, and deliver in-person and virtual training for software end users. Create training materials, customize curricula, support users, gather feedback, and collaborate with internal teams on product updates. Facilitate client testing and validation of converted data, business processes, and software modifications. The role also requires troubleshooting, instructional design, strong communication, and knowledge of cloud concepts.
Function
As a Training Specialist you are instrumental in designing, developing, and delivering training programs to end users of our software products.
What is UMAX?
UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.
As a Training Specialist…
Job requirements
Our ideal candidate……
A dynamic team player looking to grow in an evolving, international environment and who has
Benefits
What we offer….
As a Training Specialist you are instrumental in designing, developing, and delivering training programs to end users of our software products.
What is UMAX?
UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.
As a Training Specialist…
- Develop Training materials to support the implementation of software products
- Conduct training sessions both in person and virtually to educate end-users on how to use software applications effectively
- Customize training programs to meet the specific needs and skill levels of different user groups
- Collaborate with internal Itineris teams to remain up-to-date on new feature and updates to software products
- Provide ongoing support to end-users by answering questions,troubleshooting issues and offering additional training as needed
- Collect feedback from users to assess the effectiveness of training programs and make recommendations for improvements
- Stay informed about industry trends and best practices in software training and incorporate them into training programs
- Facilitate client testing and validation of converted data,business processes and software modifications
- Complete special training projects, as assigned
Job requirements
Our ideal candidate……
A dynamic team player looking to grow in an evolving, international environment and who has
- 3+ years of experience developing and delivering training materials in an adult classroom setting
- Previous experience within the software or utility sector preferred but not mandatory
- Superior communication and presentation skills
- Excellent problem-solving abilities and a customer-focused mindset
- Ability to work independently and collaboratively in a fast-paced environment
- Instructional design experience, including curriculum development, creation of course materials and formulation of exercises for both instructor led and eLearning approaches is a plus
- Post-secondary education in Adult Education and/or bachelor's degree in computer science, Information Technology, Education, or related field is an asset
- Knowledge of cloud solutions and concepts
Benefits
What we offer….
- Incredible work experience with a leading, award-winning international software vendor in the utilities sector
- Gain valuable experience in a fast-changing technological market
- Work closely with international teammates
- Long term career development
- An attractive and competitive compensation and benefits package
Similar Jobs
Software • Analytics • Hospitality
Provides face-to-face and remote training, coaching, configuration assistance, and implementation support for hotel clients using IDeaS revenue management solutions. Advises clients on integrating the system into hotel operations, prepares training reports and materials, identifies additional training needs, supports sales demonstrations, mentors team members, and collaborates with instructional design teams. Requires extensive travel, Spanish fluency, hotel revenue management expertise, and strong presentation and analytical skills.
Top Skills:
IdeasExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft TeamsMicrosoft WordZoom
Software • Analytics • Hospitality
Deliver face-to-face and remote training for hotel clients using IDeaS revenue management solutions. Configure systems, support implementation, advise on hotel revenue management practices, identify additional training needs, prepare status reports, develop training materials, mentor team members, and demonstrate solutions in sales settings. The role requires extensive travel, Spanish fluency, strong presentation skills, and substantial hotel revenue management experience.
Top Skills:
Ideas Revenue Management SystemLearning Management SystemsExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft TeamsMicrosoft WordZoom
Software • Analytics • Hospitality
Provides face-to-face and remote training, configuration assistance, and implementation guidance for hotel clients using IDeaS revenue management solutions. Delivers client consultations, status reports, demonstrations, and follow-up training; develops training materials; mentors team members; and supports sales presentations. Requires extensive hotel revenue management experience, strong training and communication skills, Spanish and English fluency, software training experience, analytical ability, and willingness to travel up to 60%.
Top Skills:
Ideas Revenue Management SystemExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft TeamsMicrosoft WordZoom
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
