Underwriting Support Specialist I

We’re excited you’re considering joining a great place to work! 

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this PositionAt Texas Mutual, named a best company to work for in Texas, we are on a mission to build a stronger, safer Texas. As the leading workers’ compensation provider in Texas, we help injured workers return to a productive life, give businesses the tools to thrive, invest in our communities, and empower our employees to do their best work.
As an Underwriting Support Specialist I, you will play a key role in supporting underwriting operations by processing activities that help fulfill the needs of our customers. Success in this role not only depends on the timeliness and accuracy of your work but also on your ability to build strong relationships and deliver excellent customer service. If you are someone who excels at time management, acts with a sense of urgency, values accuracy, and takes pride in fostering positive working relationships, we want to hear from you! Apply today!

Responsibilities & Qualifications

Essential Functions:

In this role, you can expect to: 

• Support field underwriting by responding to routine inquiries and requests for assistance from internal and external stakeholders.
• Utilize company systems to process applications, quotes, issue policies and changes, and manage cancellations and reinstatement.
• Enter and maintain accurate policyholder and agent records, completing transactions within established time and quality standards.
• Review requests, identify necessary actions, and consult internal resources to locate and update missing information in company systems.
• Generate and distribute standard underwriting reports, such as loss run data, as requested by management, underwriting staff, policyholders, and agents.
• Analyze workload and prioritize tasks to effectively meet customer needs and service standards.
• Collaborate with underwriting staff to support the overall efficiency of the underwriting process and assist in special projects as needed.

It's required that you:

• Have a high school diploma.

• Have 2-4 years of experience in data entry, clerical, customer service, or insurance experience or equivalent education, training, or experience.  

• Can type at least 35 words per minute.

• Have Strong organizational and communication skills.

• Attention to detail and ability to manage multiple tasks.

• Have a willingness to adapt as processes and systems evolve

Training and in-office expectations:

• Training spans 24 weeks.  We will help to ensure you are prepared and successful in your new career!

• During the 24 weeks of training, approximately 5-6 weeks will take place in-person at our office in Austin, TX. 

• After training, you will have more flexibility to work a flex-hybrid schedule, with at least two mandatory in-office days per month.

Texas Mutual Pay Transparency

The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.

Base Pay Range: $22.98 - $28.39 Per Hour

Flex-Hybrid Work Environment:

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

• Annual performance bonus and merit-based pay increase

• Lifestyle Savings Account ($1,000 per year)

• Automatic 4% employer contribution to retirement plan

• 401k plan with 100% employer match up to 6%

• Student loan repayment matching in 401k plan

• Three weeks’ time off for vacation

• Nine paid holidays and two personal days each year

• Day one health, Rx, vision and dental insurance

• Life and disability insurance

• Flexible spending account

• Pet insurance and pet Rx discounts

• Free on-site gym, fitness classes, and health and wellness resources

• Free identity theft protection

• Free student loan repayment and refinancing consultation

• Professional development and tuition reimbursement

• Employee referral bonus

• Free onsite snacks